Why is my site not displaying on the internet?

[The Gift Fairy]

[FONT="Times New Roman"]Please Help.

Can anyone tell me why my site www.thegiftfairy.co.uk/zencarta is not displaying on the internet. I can gain access to my admin page but when I click on store front I get the following message - website is unavailable may be due to down for maintenance. I haven't chosen to to disable the site by altering any settings.

Regards

The Gift Fairy[/FONT]

[stevesh]

I'm seeing a database error when I go to your site (without the 'a' on the end). Check your database name and login info in the configure.php file.

[The Gift Fairy]

Thanks for that. Do you mean the php file on my main website or on zencart?

Regards

The Gift Fairy

[schoolboy]

You have installed zencart in a SUB-FOLDER called "zencart"

so...

look at this file:

public_html/zencart/includes/configure.php

Look for the lines:

define('DB_SERVER_USERNAME', 'XXXXXXXX');
define('DB_SERVER_PASSWORD', 'YYYYYYYYYY');
define('DB_DATABASE', 'ZZZZZZZZZZ');

----------------------------------------------------------------

Then, look at the CORRESPONDING configure.php file in your ADMIN area.

public_html/zencart/YOUR_ADMIN/includes/configure.php

Look at what is contained in the same section of the code in THAT file:

define('DB_SERVER_USERNAME', 'XXXXXXXX');
define('DB_SERVER_PASSWORD', 'YYYYYYYYYY');
define('DB_DATABASE', 'ZZZZZZZZZZ');

IF your ADMIN login is working, then the database details are correct in your ADMIN configure file.

You need to use the SAME details in your store-front configure file.

You may need to SET PERMISSIONS from 444 to 644 before you can edit and save that file. Set permissions in your C-PANEL - not via FTP.

[The Gift Fairy]

Thanks for your help, however, my store front still fails to display on the internet. I am a total novice and simply don't understand how I can correct this fault, I can gain access to my admin page but when I click store front I get the following message
" Internal error http 500".

Main website www.thegiftsfairy.co.uk storefront www.thegiftfairy.co.uk/zencarta

My main website loads perfectly visitors can't access the online shop?

Kind Regards

The Gift Fairy

[stevesh]

Start here:

https://www.zen-cart.com/tutorials/index.php?article=63

[schoolboy]

I see you are using RVGlobalsoft as your "site builder".

You should consider abandoning this system, and making your MAIN SITE fully Zencart-based.

Practically every aspect of your MAIN site is configurable in zencart and even though the current site is a bit "messy", the content is relatively easy to bring into a zencart platform.

[cjcraven]

I suddenly have this very issue, zen cart running just fine then all of a sudden cannot access the store but can access the admin pages. I checked both configure.php files and database info is correct. At this point all I see in the store is a "0".

Sen Cart 1.3.9h
PHP 5.2.17
Server OS: Linux 3.0.9-nx
Database: MySQL 5.0.91-log
HTTP Server: Apache/2

[cjcraven]

This message is repeated in the error logs, not sure if it is related.

20110303T004536: XXXX.com/XX/index.php
Failed loading /usr/local/lib/ioncube/ioncube_loader_lin_5.1.so: /usr/local/lib/ioncube/ioncube_loader_lin_5.1.so: undefined symbol: zend_unmangle_property_name_ex

[cjcraven]

For those of you looking for resolution, for whatever reason the scripts in my site were damaged. The solution was to install the backup or in case you don't have one reinstall ZenCart. Backup the database before doing anything to avoid further trouble.