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  1. #1
    Join Date
    Sep 2009
    Location
    Stuart, FL
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    Default Virtual product, no PayPal account, signed-in customer

    If a signed-in customer purchases a virtual product only and chooses PayPal as their payment method, when they arrive at the PayPal "Choose a way to pay" page the only fields that are populated on the PayPal guest form are their email address and phone number.

    The PayPal log associated with this sandbox transaction contains

    Code:
    =================================
    
    Mar-28-2012 15:38:02 (1332941882)
    ec-step1-addr_check
    cart contents is virtual and customer is logged in ... therefore options['NOSHIPPING']=1
    =================================
    which, I'm guessing, is the root of the problem.

    Is there any way to get the signed-in customer's address entries populated at PayPal so that they don't have to re-enter all that information again if they choose to use the guest-mode checkout?

    Here are my PayPal express settings in my admin:

    Code:
    Enable this Payment Module
    True
    
    Sort order of display.
    0
    
    Payment Zone
    --none--
    
    Express Checkout Shortcut Button
    Off
    
    Set Order Status
    Reservation Confirmed [2]
    
    Set Unpaid Order Status
    Reservation Requested [1]
    
    Set Refund Order Status
    Reservation Cancelled [6]
    
    Express Checkout: Require Confirmed Address
    Yes
    
    Express Checkout: Select Cheapest Shipping Automatically
    Yes
    
    Express Checkout: Skip Payment Page
    Yes
    
    Express Checkout: Automatic Account Creation
    Yes
    
    Payment Action
    Final Sale
    
    Transaction Currency
    Only USD
    
    Store (Brand) Name at PayPal
    
    
    Allow eCheck?
    Instant Only
    
    PayPal Page Style
    Primary
    
    API Signature -- Username
    *****
    
    API Signature -- Password
    **********
    
    API Signature -- Signature Code
    ****************
    
    PayPal Mode
    PayPal
    
    Live or Sandbox
    sandbox
    
    Debug Mode
    Log File
    I have made the change described in this post to my copy of paypalwpp.php.

  2. #2
    Join Date
    Jan 2004
    Posts
    60,305
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    51

    Default Re: Virtual product, no PayPal account, signed-in customer

    No. The "address" information that is passed to PayPal is ONLY for shipping.
    Specifically, PayPal only offers SHIPPING_STREET, SHIPPING_CITY, SHIPPING_ZIP, etc fields for address information. They DO NOT offer BILLING_STREET, BILLING_STATE, etc.
    Please lobby them to add that capability so we can stop having to field questions about why we can't do what seems so logical.
    .

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  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
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    Default Re: Virtual product, no PayPal account, signed-in customer

    Thanks for the update, DrByte. I've made a posting in one of the PayPal forums; we'll see if I can get anywhere.

 

 

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