Thread: Missing Orders

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  1. #1
    Join Date
    Jan 2010
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    Default Missing Orders

    I am getting the orders through our email account but they no longer show up in our Customers - Orders area. Any ideas?

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: Missing Orders

    What payment module ?

  3. #3
    Join Date
    Jan 2010
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    Default Re: Missing Orders

    PayPal Express only - it didn't account for 5 orders in the admin and for some odd reason started working again this morning. I was lucky in that the 5 lost orders did get sent to my email address so we can still process them...but what could have taken place? We have not changed anything in the past 2 months

  4. #4
    Join Date
    Jan 2010
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    Default Re: Missing Orders

    Hey Stevesh....it shows the order in the am....and within an hour kicks it out and I see no records in my SQL database through PHP My Admin of where it even was in the first place?

  5. #5
    Join Date
    Jan 2010
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    Default Re: Missing Orders

    I figured it out. Someone had back doored the site using localhost to gain entry and change the PayPal express payment to their PayPal account.

    Now to get those 6 customers to file claims through PayPal against said parties as fraud and we are going to pursue it to the fullest extent on our end.

  6. #6
    Join Date
    Jan 2004
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    Default Re: Missing Orders

    Not surprised, given that the VERY OLD version of Zen Cart you're using has well-known security vulnerabilities in it. Time to do a THOROUGH cleanup and an upgrade.
    .

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