Zen cart installation / maintenance / customisation / hosting
Supported Modules: Dutch language pack, Multi site, Dynamic Price Updater and more.
The template I was working with is the Holiday Zen template. For some reason I could not find the reason why I got a white screen instead of an Admin Login page. I have decided to wipe Zen Cart and all it's related images off the site and install a fresh Zen Cart, then the Image Handler 4. It worked. Starting from scratch was a setback to be sure.
For me, Image Handler 4 doesn't work with a site that's already populated. I would not recommend installing it unless it's a fresh Zen Cart install.
I have backups of the site that would give me the white screen on IH4 when I tried to merge it, in case anyone ever sees this and wants to respond. It would be nice to see what I missed.
Zen cart installation / maintenance / customisation / hosting
Supported Modules: Dutch language pack, Multi site, Dynamic Price Updater and more.
Yup!!! **nods in agreement**
Sorry, but this is not a true statement at all.. Like Design75, I install IH4 all the time and it doesn't matter if it's a new site, old site..
well it would be nice to see the error logs so someone CAN respond.. (as Design75 suggested in response to your initial post)
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
Agree that installation on a site prepopulated or not can be performed with success, and that spending four days independently trying to resolve the issue then waiting possibly 2 hours for a response before indicating that the software doesn't work is not the route to take. Further it seems from the description that the issue was with the admin side not the entire store. The admin side could have been addressed independently without rebuilding everything.
ZC Installation/Maintenance Support <- Site
Contribution for contributions welcome...
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
I have done several upgrades on sites with IH installed, which means uninstalling the plugin, doing the upgrade, and installing the current version of the plugin. This works. I would have to surmise that the issue is conflict with another plugin you have installed or some piece of customization. The mere fact that there is content in the store does not preclude installation of IH.
Definitely. Check the log file - there are several places on the Zen-Cart site that tell you that when you get a white screen to check the log files. You may immediately recognize the error reported, in which case you could have fixed this before several days of frustration. If you can't recognize the problem immediately, don;t worry. Just post the log to this board as suggested immediately after you initially posted your problem. Someone here may have seen that exact problem before and be able to give you the fix or the developer may be able to translate the log for you and give you specific action items - or at least let you know what may be causing the conflict. It is possible that the issue is with one of your other plugins or themes, and you may need to check with support for that add-on...
Keith Seyffarth
Paydirt Design
I have installed IH 4 on the Glascow_Neat template and ZC 1.5.1. The template is only for the Catalog and not the admin side. I have everything on the admin side and actually can add additional images etc and it shows in the image handler manager, so the admin side I am going to assume is working properly. From the catalog the only image is the original image, can someone guide me to what changes I have to make, that the installer did not? I am fairly confident that it has to do with files not being placed into my Glascow_Neat template, I am just not sure which files are needed and where.
I just went through my whole site, and all files that are needed from the IH Package are all exactly where they are supposed to be, so now I am a bit more confused if that is possible. I actually, just in case it was an installer issue, used WinMerge on my old files with the ones from the Install package, and uploaded those, no changes. So now I am really stumped. I am experienced at merging code, and installing plug ins on sites, so I do not believe that is an issue.
The only thing that was off on the install was that the following files did not exist at all on my site and they were ones that were in the to be altered list. (they do exist now though)
/includes/modules/YOUR_TEMPLATE/additional_images.php
/includes/modules/YOUR_TEMPLATE/main_product_image.php
/includes/templates/YOUR_TEMPLATE/popup_image_additional/tpl_main_page.php
The message at the top of the admin page never happened either, however I can not be absolutely positive on that one, because apparently I had timed out and had to log back in when I clicked on the anylink part.
Last edited by CherylW; 18 Dec 2014 at 01:28 AM.
The Images are not enlarging on my site at.
http://www.rarecoinsandtokens.co.uk/...roducts_id=618
The version of Zen Cart Zen Cart 1.5.0
Database Patch Level: 1.5.0
v1.5.0 [2014-12-28 15:30:33] (Version Update 1.3.9->1.5.0)
v1.3.9f [2010-09-01 18:01:05] (Fresh Installation)
· The version of Image Handler 4 Version: 4.3.2
Image Handler4
Other add-ons you may have also installed
ckeditor
· Hosting/server information (PHP versions, mySQL versions, hosting provider etc)
PHP Version: 5.4.28 (Zend: 2.4.0)
Database: MySQL 5.5.40-cll
GD Support enabled GD Version bundled (2.1.0 compatible) Server Host: enterprise.terrassl.net (212.113.134.236) Database Host: localhost (127.0.0.1) Server OS: Linux 2.6.18-448.16.1.el5.lve0.8.70
· The EXACT error/issue you are experiencing
Enlarge image function does not work.
Images are displayed in small image size.
install sequence/method you used to install Image Handler 4.
Installed ZC 1.5 in subfolder.
Tested and operated correctly.
Moved files to main html directory and images not resizing.
Installed IH4 by copying all source files to correct folder tree position.
Message retrieved from Zen Cart
“Image Handler files all exist in correct positions in the directory structure.
and
Image Handler has been successfully installed”
These are the settings in Configuration – Images-
Image - Use Proportional Images on Products and Categories 1 IH resize images yes IH small images filetype no_change IH small images background 255:255:255 IH small images compression quality 85 IH small images watermark no IH small images zoom on hover yes IH small images zoom on hover size Medium IH medium images filetype no_change IH medium images background 255:255:255 IH medium images compression quality 85 IH medium images watermark no IH large images filetype no_change IH large images background 1:1:1 IH large images compression quality 85 IH large images watermark no IH large images maximum width 750 IH large images maximum height 550 IH watermark gravity Center
A typical page can be seen here
http://www.rarecoinsandtokens.co.uk/...roducts_id=618
Image Handler for the above product reports as follows.
Image name File Type Default size Medium size Large size Action 1736 roses & plumes shilling 001 .JPG [IMG]file:///C:\Users\Sup\AppData\Local\Temp\msohtml1\01\clip_image001.jpg[/IMG]
142x75
3.56Kb[IMG]file:///C:\Users\Sup\AppData\Local\Temp\msohtml1\01\clip_image002.jpg[/IMG]
227x120
7.56Kb[IMG]file:///C:\Users\Sup\AppData\Local\Temp\msohtml1\01\clip_image003.jpg[/IMG]
750x395
55.41Kb
I am quite stuck now, since IH4 seems to be installed, but not communicating with the default Zen Cart files.
I have looked through the forum, but cannot find a relevant post, since I am not getting an error message as such.
One curious feature is that the file header_php_IH4.php in
/public_html/includes/modules/pages/popup_image_additional
renames to: header_php.phpIH_1419950695.OLD.IH4
which I do not understand.
Any help would be very much appreciated.
Last edited by kevin_a; 30 Dec 2014 at 04:59 PM.
kevin_a
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