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  1. #1
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    Default Customer Profile Creation after purchasing via PayPal Express

    Let's say a customer made his initial purchase using PayPal Express. Therefore no account profile was created. Then he decides he wants to create an account after the fact. Is there a way for a customer to go back and create an account once they've already made a purchase without creating duplicate records in Zen Cart for that customer? I'd like all the orders for this customer to be grouped together, including the first initial order made through PayPal Express.

  2. #2
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    No, there's no automated way to link them together.
    It would require manually manipulating the raw data in the database, which is not something recommended unless you have a very solid understanding of how all the data tables interact with each other.
    .

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  3. #3
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    Thank you, DrByte! I figured as much, but just wanted to be sure. What I have noticed is that if a customer makes a second purchase using PayPal Express, then both purchases will be linked under the same customer order total. So as long as the customer continues to use PayPal Express and NOT create an account, the orders all stay together. I guess it's grouped by the email address they use in PayPal Express.

  4. #4
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    The customer's first email from your store included a generated password to the account which was created for them. They can also use the Forgot Password option to request a new one be sent by email.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  5. #5
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    So are you saying that an account is created for a customer even when they choose the PayPal Express Checkout (Guest checkout) option? They don't even need to sign up?

  6. #6
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    If you have that option enabled in your store's Express Checkout module's settings, yes.

    Clarification:
    - an account IS ALWAYS created, because Zen Cart needs an account to be able to handle all the checkout and order processing flow.
    - if you turn on the setting I mentioned, then the account is set as NOT being "temporary only" and the customer is also sent a welcome email containing a password to allow them to login later.

    Another clarification:
    You called it "PayPal Express Checkout (Guest checkout)" but it is NOT actually an official "guest checkout". There is no "guest checkout" built-in to Zen Cart v1.x. The only way to have a full-on "guest checkout" in v1.x is to use an addon that's hacked all the checkout code apart to operate differently than it was originally designed.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  7. #7
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    Quote Originally Posted by DrByte View Post
    If you have that option enabled in your store's Express Checkout module's settings, yes.

    Clarification:
    - an account IS ALWAYS created, because Zen Cart needs an account to be able to handle all the checkout and order processing flow.
    - if you turn on the setting I mentioned, then the account is set as NOT being "temporary only" and the customer is also sent a welcome email containing a password to allow them to login later.
    I would like to turn on that option so that all customers are sent a welcome email with password. Where do I find it? I have PayPal Express Checkout enabled in the Payment Module. I don't see any options there besides enablement.

    As for the "guest checkout," understood. I saw that add-on and haven't added it. :)

  8. #8
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    I found it (right?):

    Express Checkout: Automatic Account Creation
    Yes

  9. #9
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    However, I get copies of all Welcome Emails when an account is created. When someone uses the Express Checkout, I don't get a copy of a welcome email, so I assumed they don't get it. Is there another setting somewhere?

  10. #10
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    Default Re: Customer Profile Creation after purchasing via PayPal Express

    The administrator doesn't get a copy of those emails, primarily because they contain a password that's nobody else's business than the customer themselves.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



 

 
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