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  1. #1
    Join Date
    Dec 2009
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    Default Blank Sidebox Blank Page after adding code for livechat software

    Hey everyone,

    i have been trying to figure this out for hour or more and still cant get it... I am trying to add live chat to my zen cart store. I have found that volusion has free chat software that installs quite easily with only a simple copy and paste of code. My problem is when I try to copy and paste that code into the /public_html/includes/languages/english/extra_definitions/CUSTOM/blank_sidebox_defines.php file the whole site goes to blank white screen. The code is below

    I have successfully added the code the the main page through the admin define pages editor and the code works as it should. But I would much rather have it in sidebox.

    I have also by searching the forums found that it may have something to do with the single ' but I dont know anything about it. I do notice that the code that they supply me has " instead of ' but once I paste it here or into notepad they turn into single '. I hope I havnt confused anyone as bad as I am. But I have tried supplying all the information I have came up with about this situation. let me know if you got any suggestions.

    <!-- Begin Volusion Live Chat -->
    <div align='center' id='VolusionLiveChat'><a href='http://www.volusion.com'>Ecommerce</a></div>
    <script defer type='text/javascript' src='https://livechat.volusion.com/script.aspx?id=996885'></script>
    <!-- End Volusion Live Chat -->

  2. #2
    Join Date
    Feb 2005
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    Lansing, Michigan USA
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    Inserting stuff like that into a define will always cause problems. Try inserting your code in the proper section of tpl_blank_sidebox_php.

  3. #3
    Join Date
    Jun 2005
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    Line breaks can cause problems in a Define, as Steve says.

    Try running it all onto ONE line:

    PHP Code:
    <!-- Begin Volusion Live Chat --><div align='center' id='VolusionLiveChat'><a href='http://www.volusion.com'>Ecommerce</a></div><script defer type='text/javascript' src='https://livechat.volusion.com/script.aspx?id=996885'></script><!-- End Volusion Live Chat --> 
    Our latest project is Pet Tags.

  4. #4
    Join Date
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    I tried posting the single line code into the tpl_blank_sidebox_php and it makes all the right sideboxes disapear. This is the same as happened when I tried using the original code also.

    I also tried adding the code to the blank_sidebox_defines.php and it give me entire white page and thats it.

    The only other thing i have found is it may have something to do with using javascript in the sidebox. There seems to be a few threads about javascript errors in sidebox but I am not knowledgeable at any type if coding at all.

    I hope to get this figured out as I haven't found any free live chat addons for zen cart.

  5. #5
    Join Date
    Jun 2005
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    I know my solution works (we use this appropach for SSL sideboxes), so you are making some other error.

    What PROGRAM are you using to edit your PHP files?
    Our latest project is Pet Tags.

  6. #6
    Join Date
    Feb 2005
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    Lansing, Michigan USA
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    You might search the Free Software Add Ons for chat.

  7. #7
    Join Date
    Jun 2005
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    Your problem is two-fold:

    1. The CODE provided contains single quotes, so you need to ESCAPE these before you put them in a PHP file:

    PHP Code:
    $content .= '<!-- Begin Volusion Live Chat --><div align=\'center\' id=\'VolusionLiveChat\'><a href=\'http://www.volusion.com\'>Ecommerce</a></div><script defer type=\'text/javascript\' src=\'https://livechat.volusion.com/script.aspx?id=996885\'></script><!-- End Volusion Live Chat -->'
    2. I tried your code quickly in one of our sideboxes, and while I get the links to show, and the popup appears, I get a 404 in the popup, suggesting that the system ONLY works if you use Volution as a system for your eCommerce.
    Our latest project is Pet Tags.

  8. #8
    Join Date
    Jan 2012
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    ZenCart 1.5

    I am having the same problem I use "Provide Support" for my chat system. I Installed "Blank Sidebox" but my page also whet blank and uninstalled it.
    but now I am not sure how to install my chat. are there any sideboxes that I can rename and use insted of installing a new one?

    My code below.

    <div id="cipaRJ" style="z-index:100;position:absolute"></div><div id="scpaRJ" style="display:inline"></div><div id="sdpaRJ" style="display:none"></div><script type="text/javascript">var sepaRJ=document.createElement("script");sepaRJ.type="text/javascript";var sepaRJs=(location.protocol.indexOf("https")==0?"https":"http")+"://image.providesupport.com/js/044om8xvvaoyz0kxv90uh925iw/safe-standard.js?ps_h=paRJ&ps_t="+new Date().getTime();setTimeout("sepaRJ.src=sepaRJs;document.getElementById('sdpaRJ' ).appendChild(sepaRJ)",1)</script><noscript><div style="display:inline"><a href="http://www.providesupport.com?messenger=044om8xvvaoyz0kxv90uh925iw">Live Help Desk</a></div></noscript>

    Again thank you and sorry for so many questions.
    "THANK YOU" to all the contributors for the help.
    Current site we are working on is
    SFM Auto Parts

  9. #9
    Join Date
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    Default Re: Blank Sidebox Blank Page after adding code for livechat software

    You have single quotes in that bit of script:

    <div id="cipaRJ" style="z-index:100;position:absolute"></div><div id="scpaRJ" style="display:inline"></div><div id="sdpaRJ" style="display:none"></div><script type="text/javascript">var sepaRJ=document.createElement("script");sepaRJ.type="text/javascript";var sepaRJs=(location.protocol.indexOf("https")==0?"https":"http")+"://image.providesupport.com/js/044om8xvvaoyz0kxv90uh925iw/safe-standard.js?ps_h=paRJ&ps_t="+new Date().getTime();setTimeout("sepaRJ.src=sepaRJs;document.getElementById('sdpaRJ' ).appendChild(sepaRJ)",1)</script><noscript><div style="display:inline"><a href="http://www.providesupport.com?messenger=044om8xvvaoyz0kxv90uh925iw">Live Help Desk</a></div></noscript>

    Try this, and load to your new blank sidebox and try again.

    \'sdpaRJ\'
    Our latest project is Pet Tags.

 

 

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