I have seen several posts, tutorials and wiki entries on editing the order email but I cannot make it work.

Here is what I need to do:
Email to customer can stay as-is (HTML)
Email to Admin needs to be plain text (and it is set to TEXT in the Configuration).

I then need the order emails to the admin to look something like the following:

Order Date: April 11, 2012 14:48:01
first: Joe
last: Blow
addr1: 123 Any Street
addr2: Apt 6A
city: Honor

But each time I try to add fields nothing changes (unless I forget a ; then it breaks) and the emails look exactly like the customer emails.

I have read this: http://www.zen-cart.com/wiki/index.p...-mail_-_Format

and this: http://tutorials.zen-cart.com/index.php?article=113

But no joy...

My client has a system that takes the inbound emails, gathers the data and then if needed, emails out a download link and software key as some of their products are downloadable.

I know this should be a snap but I have very little hair left after trying for days.

Any ideas would be greatly appreciated.