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  1. #1
    Join Date
    Feb 2012
    Posts
    10
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    0

    Default HTML e-mails stopped working

    We recently updated our store to 1.5 for 1.3.9h and first thing we noticed after making the site live was that it no longer sends html e-mails.

    I've checked the following:
    (config->e-mail options)
    - Use MIME HTML When Sending Emails = true
    - Send E-Mails = true
    - I've tried to send e-mails both from the admin (tools -> send email) and from the store, but it only shows up as text either way.
    - In the e-mail_archive table in the database, nothing is written to the e-mail_html field.

  2. #2
    Join Date
    Jan 2007
    Location
    Los Angeles, California, United States
    Posts
    10,023
    Plugin Contributions
    32

    Default Re: HTML e-mails stopped working

    Quote Originally Posted by Fehfeh View Post
    We recently updated our store to 1.5 for 1.3.9h and first thing we noticed after making the site live was that it no longer sends html e-mails.

    I've checked the following:
    (config->e-mail options)
    - Use MIME HTML When Sending Emails = true
    - Send E-Mails = true
    - I've tried to send e-mails both from the admin (tools -> send email) and from the store, but it only shows up as text either way.
    - In the e-mail_archive table in the database, nothing is written to the e-mail_html field.
    and the customer you are testing with, what is their settings with regards to HTML versus text e-mails?? There is a customer preference setting for this which overrides the store setting..
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  3. #3
    Join Date
    Feb 2012
    Posts
    10
    Plugin Contributions
    0

    Default Re: HTML e-mails stopped working

    All my customers are set to recieve HTML e-mails.

    Edit: When I send e-mails from the admin-area, I send them to myself. When I compose it, I insert some list items in the html area and this shows up in the preview before I hit send. Still, nothing is written to the db after it has been sent. As the site is live, my customers are sending me e-mails daily wondering why the e-mails they recieve suddenly appear different.
    Last edited by Fehfeh; 23 Apr 2012 at 12:01 PM. Reason: additional information

  4. #4
    Join Date
    Feb 2012
    Posts
    10
    Plugin Contributions
    0

    Default Re: HTML e-mails stopped working

    I did a search on the forums and found a solution the problem. I needed to create a folder with a language code corresponding to my carts default language (no for norwegian) inside the e-mail folder and put all the e-mail templates in there. I guess I just forgot to include this from the old installation.

 

 

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