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  1. #1
    Join Date
    Sep 2009
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    Default suddenly PayPal not returning transaction

    Over the past couple of weeks I have had two customers successfully check out via a PayPal processed transaction and not have their orders post back to Zen Cart. Searching for the customer in PayPal via their email address does show the transaction and transaction total -- but as there is no order in Zen Cart I cannot pull up the order contents.

    I am, of course, concerned that there are more than two customers out there who have paid without having their order post.

    Help?

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: PayPal not returning transaction

    If you're using Paypal Standard (IPN), switch to Paypal Express, and this problem should disappear.

    p.s. This isn't a Zencart bug.

    Also, please upgrade to at least version 1.3.9h as soon as possible.

  3. #3
    Join Date
    Sep 2009
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    Default Re: PayPal not returning transaction

    Thanks - the upgrade is actually done but now I'm getting the fun DB errors :)

    Warning Warning: Installation directory exists at: /home/misterjustin/secretweaponminiatures.com/zc_install. Please remove this directory for security reasons.
    Warning Your database appears to need patching to a higher level. See Admin->Tools->Server Information to review patch levels.

    Looking for the Express option -- where do you find it? I'm in My Profile and not seeing it there or in My Business Info.

    Thanks for the assist!

  4. #4
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
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    Default Re: PayPal not returning transaction

    Admin - Modules - Payment to install Paypal Express. There's no way I know to retrieve the order info from the orders which didn't pass it without contacting the customer.

  5. #5
    Join Date
    Sep 2009
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    Default Re: PayPal not returning transaction

    The instructions on the admin-modules page seem to be out of date compared to the new PayPal layout -- so I'm still not sure we're set up properly for Express payment.

    Do I need to set "PayPal Website Payments Standard - IPN" status to false when I activate Express?

    Thanks again!

  6. #6
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
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    3

    Default Re: PayPal not returning transaction

    Click Remove on IPN module in your ZC admin.

 

 

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