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  1. #1
    Join Date
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    Default Forgotten Password page missing

    I discovered today that customers who click the forgotten password link during the login process are taken to an error page. It seems there's no page at zen/index.php?main_page=password_forgotten

    Is this a template override problem, or just an admin configuration problem? I'm not sure of the name or the location of the php file I'd need to look for. Any useful ideas?

  2. #2
    Join Date
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    Default Re: Forgotten Password page missing

    Any ?main_page=xxxxxxx requires that there be at least the first of these three related components:

    /includes/modules/pages/xxxxxxx/header_php.php
    /includes/languages/english/xxxxxxxx.php
    /includes/templates/a_template_name/templates/tpl_xxxxxxx_default.php

    If the header_php.php file is missing, then a 404 will be triggered.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  3. #3
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    Default Re: Forgotten Password page missing

    Okay. Looks like
    /includes/modules/pages/xxxxxxx/header_php.php
    /includes/languages/english/xxxxxxxx.php

    are there, and this one's there under templates/template_defaults/templates/ but it's not in templates/mytemplate/templates

    /includes/templates/a_template_name/templates/tpl_xxxxxxx_default.php

  4. #4
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    Default Re: Forgotten Password page missing

    It doesn't need to be in your mytemplate folder if you haven't customized anything in it beyond what's in template_default. (template_default IS the "default", ie: what will be used if there's no override in your custom template folder)

    Try changing the setting in Admin->Configuration->My Store->Missing Page Check from "404 Not Found" to "Off" and see what error message is shown, if any. That's for testing/debugging only, not for live use ... so be sure to put it back to Not Found or to Home/On again.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  5. #5
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    Default Re: Forgotten Password page missing

    Okay. I got 'remote server or file not found'. Perhaps I've got something in my custom template that's causing trouble...

  6. #6
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    Default Re: Forgotten Password page missing

    Still haven't figured out what the problem is here. Been going over the 3 files to see if I noticed anything amiss, but can't figure out why the page wouldn't show up.

  7. #7
    Join Date
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    Default Re: Forgotten Password page missing

    Switch back to the 'classic' template. Does the problem go away? If so, its definelty something to do with your custom template. :)

    Cheers
    Rod

  8. #8
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    Default Re: Forgotten Password page missing

    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donations always welcome: www.zen-cart.com/donate

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.



  9. #9
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    Default Re: Forgotten Password page missing

    Working on this problem still. Tracking backwards from the link that doesn't work. I found that the inclues/languages/english/login.php page assigns the text 'Forgot your password' to a variable called TEXT_PASSWORD_FORGOTTEN. Now searching for the file where that variable is used...

  10. #10
    Join Date
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    Default Re: Forgotten Password page missing

    Found it in templates/template_default/templates/tpl_login_default.php

 

 
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