Forgotten Password page missing

[weirdorecords]

I discovered today that customers who click the forgotten password link during the login process are taken to an error page. It seems there's no page at zen/index.php?main_page=password_forgotten

Is this a template override problem, or just an admin configuration problem? I'm not sure of the name or the location of the php file I'd need to look for. Any useful ideas?

[DrByte]

Any ?main_page=xxxxxxx requires that there be at least the first of these three related components:

/includes/modules/pages/xxxxxxx/header_php.php
/includes/languages/english/xxxxxxxx.php
/includes/templates/a_template_name/templates/tpl_xxxxxxx_default.php

If the header_php.php file is missing, then a 404 will be triggered.

[weirdorecords]

Okay. Looks like
/includes/modules/pages/xxxxxxx/header_php.php
/includes/languages/english/xxxxxxxx.php

are there, and this one's there under templates/template_defaults/templates/ but it's not in templates/mytemplate/templates

/includes/templates/a_template_name/templates/tpl_xxxxxxx_default.php

[DrByte]

It doesn't need to be in your mytemplate folder if you haven't customized anything in it beyond what's in template_default. (template_default IS the "default", ie: what will be used if there's no override in your custom template folder)

Try changing the setting in Admin->Configuration->My Store->Missing Page Check from "404 Not Found" to "Off" and see what error message is shown, if any. That's for testing/debugging only, not for live use ... so be sure to put it back to Not Found or to Home/On again.

[weirdorecords]

Okay. I got 'remote server or file not found'. Perhaps I've got something in my custom template that's causing trouble...

[weirdorecords]

Still haven't figured out what the problem is here. Been going over the 3 files to see if I noticed anything amiss, but can't figure out why the page wouldn't show up.

[DrByte]

Okay. I got 'remote server or file not found'. Perhaps I've got something in my custom template that's causing trouble...

That sounds like a redirect happening outside Zen Cart. Maybe .htaccess or something else? Contact your hosting company.

[RodG]

Okay. I got 'remote server or file not found'. Perhaps I've got something in my custom template that's causing trouble...

You've made some edits to your /languages/english/password_forgotten.php file haven't you?

Restore this file from the distribution files (or just delete the override file if you have used one), and your problem will go away).

Actually, I'll go one better.... I'm betting that the line you have edited is this one:

define('TEXT_MAIN', 'Enter your email address below and we\'ll send you an email message containing your new password.');

And the edit you made was to remove the "\" from "we'll" so the line now reads:

define('TEXT_MAIN', 'Enter your email address below and we'll send you an email message containing your new password.');

Cheers
Rod.

ps. If you promise to buy the zencart team a coffee, I'll tell you how I discovered this :)