Page 1 of 3 123 LastLast
Results 1 to 10 of 26
  1. #1
    Join Date
    Feb 2010
    Posts
    168
    Plugin Contributions
    0

    Default Suddenly my store started charging sales tax for all

    I use Version 150. This just started happening for some reason. When I add an item to the shopping cart and choose check out with paypal on the paypal page it show the item the price and sales tax. We currently only charge tax in 1 state no others, but tax is shown without any information enetered on either site. Paypal tech said "your Shop is sending for all transactions with PayPal Express an tax amount." any idea how to fix this issue? It seems like this just started happening in the past week or so.
    Thank you

  2. #2
    Join Date
    Apr 2006
    Location
    Ohio
    Posts
    6,098
    Plugin Contributions
    0

    Default Re: Suddenly my store started charging sales tax for all

    Something somewhere had to have been changed - the program doesn't just "break" - What mods have you added? Has your host changed? What settings have you changed?
    Mark
    Hare Do - Does the rabbit beat Zen "never".
    Zen Cart 1.5.1 Update Release Need help Purchase the Book

  3. #3
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    67,209
    Plugin Contributions
    6

    Default Re: Suddenly my store started charging sales tax for all

    Double check your Zone Definitions in Locations / Taxes ... Zones Definitions ... and check the DETAILS to see what you have defined for the Zone that you have set up for the Tax Rate that you are using ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.3]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  4. #4
    Join Date
    Feb 2010
    Posts
    168
    Plugin Contributions
    0

    Default Re: Suddenly my store started charging sales tax for all

    Thank you for your help. I just added recover cart, before noticing this issue. I have 4 zones set 1.US-minus AK & HI 2. Canada + AK, HI 3.APO no tax rate in any of theses zones. 4-my state with sales tax defined for my state only. If I delete my state tax, paypal shows no tax on their page, when I put it back their site adds it back. I tried deleting zone 4 and adding tax rate to my state in zone 1 same problem???

  5. #5
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    67,209
    Plugin Contributions
    6

    Default Re: Suddenly my store started charging sales tax for all

    Go to the DETAILS of your State Zone ... what are the DETAILS set to ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.3]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  6. #6
    Join Date
    Feb 2010
    Posts
    168
    Plugin Contributions
    0

    Default Re: Suddenly my store started charging sales tax for all

    Details--Country: United States Zone: My State. Should I delete my state from zone 1? and just have it as zone 4? <Tried that but no help.
    Last edited by sham; 6 May 2012 at 02:54 PM.

  7. #7
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    67,209
    Plugin Contributions
    6

    Default Re: Suddenly my store started charging sales tax for all

    If Zone 4 is for Taxes for your state, then that is the only 1 that should be for taxes and that Zone should be used for that ...

    1 is the icon green on it?

    2 what are your settings on the Tax Rate for that Zone?

    3 Check your other Zone Definitions and make sure none of them have a Tax rate on them ...
    Last edited by Ajeh; 6 May 2012 at 03:13 PM.
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.3]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  8. #8
    Join Date
    Feb 2010
    Posts
    168
    Plugin Contributions
    0

    Default Re: Suddenly my store started charging sales tax for all

    Zone 1=us-AK & HI includes my state icon is yellow no tax rate. Zone 2=Canada + AK & HI icon yellow no tax rate. Zone 3=APO icon yellow no tax rate. Zone 4= my state icon green 1 tax rate. Tax rate setting=priority 0, Tax class=my state, zone=my state, tax rate= 8% description=blank.

  9. #9
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    67,209
    Plugin Contributions
    6

    Default Re: Suddenly my store started charging sales tax for all

    On your Zone for your State with the Tax Rate ... set the Tax rate setting Priority to be 1 ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.3]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

  10. #10
    Join Date
    Feb 2010
    Posts
    168
    Plugin Contributions
    0

    Default Re: Suddenly my store started charging sales tax for all

    It was set to one, I changed it to 0 this morning. I have changed it back to 1 tax still showing.

 

 
Page 1 of 3 123 LastLast

Similar Threads

  1. HELP! Suddenly our sales tax has stopped working, all gross prices are now the same!
    By nathanscrivener in forum Currencies & Sales Taxes, VAT, GST, etc.
    Replies: 1
    Last Post: 9 Nov 2010, 08:23 AM
  2. How do I stop charging sales tax for customers outside my state?
    By cheryl11 in forum Currencies & Sales Taxes, VAT, GST, etc.
    Replies: 2
    Last Post: 30 Apr 2010, 04:17 PM
  3. store suddenly charging shipping for downloads
    By pjgscrap in forum Built-in Shipping and Payment Modules
    Replies: 3
    Last Post: 6 Jul 2009, 04:55 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •