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  1. #1
    Join Date
    Sep 2012
    Posts
    14
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    Default error checking out

    Our customers have been getting an error page when completing there transaction but the order is going through does anyone have any idea where to start checking to find the problem?

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: error checking out

    A link to the site and the exact error message your customers are seeing would help.

  3. #3
    Join Date
    Sep 2012
    Posts
    14
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    0

    Default Re: error checking out

    The website is spikestactical.com its a regular error page and it gives them the option to refresh the page or go back. Is hard to see it because an order has to be placed.

  4. #4
    Join Date
    Sep 2012
    Posts
    14
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    0

    Default Re: error checking out

    This is the last page before the error message
    Click image for larger version. 

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Views:	55 
Size:	68.8 KB 
ID:	11539

    This is the error message page Click image for larger version. 

Name:	ish1.jpg 
Views:	59 
Size:	36.3 KB 
ID:	11540


    This is what my checkout_success.php page says is under include/languages/english

    <?php
    /**
    * @package languageDefines
    * @copyright Copyright 2003-2006 Zen Cart Development Team
    * @copyright Portions Copyright 2003 osCommerce
    * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
    * @version $Id: checkout_success.php 5407 2006-12-27 01:35:37Z drbyte $
    */

    define('NAVBAR_TITLE_1', 'Checkout');
    define('NAVBAR_TITLE_2', 'Success - Thank You');

    define('HEADING_TITLE', 'Thank You! We Appreciate your Business!');

    define('TEXT_SUCCESS', '');
    define('TEXT_NOTIFY_PRODUCTS', 'Please notify me of updates to these products');
    define('TEXT_SEE_ORDERS', 'You can view your order history by going to the <a href="' . zen_href_link(FILENAME_ACCOUNT, '', 'SSL') . '">My Account</a> page and by clicking on "View All Orders".');
    define('TEXT_CONTACT_STORE_OWNER', 'Please direct any questions you have to <a href="' . zen_href_link(FILENAME_CONTACT_US) . '">customer service</a>.');
    define('TEXT_THANKS_FOR_SHOPPING', 'Thanks for shopping with us online!');

    define('TABLE_HEADING_COMMENTS', '');

    define('FOOTER_DOWNLOAD', 'You can also download your products at a later time at \'%s\'');
    define('TEXT_YOUR_ORDER_NUMBER', '<strong>Your Order Number is:</strong> ');
    define('TEXT_TRACK_YOUR_ORDER',You can track your order via UPS please <a href="http://www.ups.com/mychoice/index.html?WT.mc_id=UPS_Email_MyCInfoNotice&WT.svl=eBnrMsg">click here</a> to vist there website.');



    define('TEXT_CHECKOUT_LOGOFF_GUEST', 'NOTE: To complete your order, a temporary account was created. You may close this account by clicking Log Off. Clicking Log Off also ensures that your receipt and purchase information is not visible to the next person using this computer. If you wish to continue shopping, feel free! You may log off at anytime using the link at the top of the page.');
    define('TEXT_CHECKOUT_LOGOFF_CUSTOMER', 'Thank you for shopping. Please click the Log Off link to ensure that your receipt and purchase information is not visible to the next person using this computer.');
    ?>

  5. #5
    Join Date
    Dec 2009
    Location
    Amersfoort, The Netherlands
    Posts
    2,846
    Plugin Contributions
    25

    Default Re: error checking out

    You are missing a ' see the red one below

    define('TEXT_TRACK_YOUR_ORDER','You can track your order via UPS please <a href="http://www.ups.com/mychoice/index.html?WT.mc_id=UPS_Email_MyCInfoNotice&WT.svl=eBnrMsg">click here</a> to vist there website.');

  6. #6
    Join Date
    Sep 2012
    Posts
    14
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    0

    Default Re: error checking out

    Quote Originally Posted by Design75 View Post
    You are missing a ' see the red one below

    define('TEXT_TRACK_YOUR_ORDER','You can track your order via UPS please <a href="http://www.ups.com/mychoice/index.html?WT.mc_id=UPS_Email_MyCInfoNotice&WT.svl=eBnrMsg">click here</a> to vist there website.');

    Ok ill give this a try

 

 

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