Locked out of admin following move to new host

**Carl** · 13 May 2012, 01:00 AM

I need help please. I have moved my working site from one host to another. I have followed to the letter all the tutorials eg. http://www.zen-cart.com/content.php?142 and that for database.
I have tried all the usual t change pasword including running script in myphpadmin (Admin admin).
Nothing has worked and i cant find any other help in the forums. it remains that all i get is "You entered the wrong username or password". I have tried this with two of my sites on 2 different hosts and each time got this problem. The existing site and the new install before moving work perfectly. Thank you for any advice
carl

**DrByte** · 13 May 2012, 07:48 AM

You said you followed the tutorial article whose link you quoted.
In step 2(b) it tells you to test the fresh clean new install you made, before importing any of your old data. Did you test it? Were you able to login to your admin then?
And what happened when you used the utility mentioned in step 6?

Also, are you able to login as a customer on the storefront? And then are you able to add items to your cart and then see them IN your cart afterwards? Can you proceed through checkout?

**Carl** · 14 May 2012, 06:08 PM

Thank you

Originally Posted by DrByte

In step 2(b) it tells you to test the fresh clean new install you made, before importing any of your old data. Did you test it? Were you able to login to your admin then?
Yes, it all worked perfect and yes i could get into admin ok.

And what happened when you used the utility mentioned in step 6?
Fix cache, that worked fine.
Also, are you able to login as a customer on the storefront? And then are you able to add items to your cart and then see them IN your cart afterwards? Can you proceed through checkout?

No i couldnt login or go through checkout. i could browse the shop ok.

I should say that i have done this 3 times now,, the first time (above) was with ver 1.302 and on hostpapa.

the next 2 tries were for my new site Ver 1.39h which i am trying to move to ipage hosting and got the same result of no admin, but this time i could not use fix cache,.. ipage say i cant use it which i know is rubbish.

I quote them...

"Your domain 'zworykin.co.uk' is already pointing to the folder /public_html/shop/ . You will not be able to access the URL http://www.zworykin.co.uk/public_htm..._cache_key.php . You can try accessing the file using the URL http://www.zworykin.co.uk/fix_cache_key.php "

I tried but no....

I could see the shop but couldnt do anything as it still sayed down for maintenance from last time.

you can see the working site i want to move to new host here http://www.televee.co.uk/shop/

**Carl** · 14 May 2012, 07:16 PM

You have likely guessed that for each move i have gone from one domain name to another. Could that be the problem. Do I have to keep the same domain name?.

**DrByte** · 14 May 2012, 10:26 PM

Originally Posted by Carl

I quote them...

"Your domain 'zworykin.co.uk' is already pointing to the folder /public_html/shop/ . You will not be able to access the URL http://www.zworykin.co.uk/public_htm..._cache_key.php . You can try accessing the file using the URL http://www.zworykin.co.uk/fix_cache_key.php "

They are correct in their statement.

**Carl** · 14 May 2012, 11:43 PM

Originally Posted by DrByte

They are correct in their statement.

ok , so any idea what the problem is ?

**DrByte** · 15 May 2012, 03:21 AM

If you can't login, and can't add things to your shopping cart, and you can't checkout, and you can't log into your Admin, then that means your server isn't allowing you to establish a "session".

A very quick search in the FAQs/Tutorials for "session" brings up numerous articles, the first two of which are:
http://www.zen-cart.com/content.php?...working-for-me
http://www.zen-cart.com/content.php?...lling-zen-cart