Ozpost test days - cut 30+ days too early

[stewade]

OzPost is showing a test period of -2 days when I should have had more than 30 days testing left!

Anybody know if this is normal?

[stewade]

Has anybody experienced same issues? Getting gravely concerned the service has been terminated and/or breached.

This matter is quite serious. I have entered into a commercial arrangement with a client based on the premise that ozpost would deliver the required Australia Post values for shipping when using Zencart.

Having invested so much time in Zen Cart I'd hate to think I need to throw it all away and move to another package because a single - albeit important - module fails during dev.

Help....

[DrByte]

Has anybody experienced same issues?

Unlikely.

Getting gravely concerned the service has been terminated and/or breached.

Why?

Seems like your previous engagement with the 3rd-party who provides the service in question indicates that there's a long-term commitment to the service continuing to work for a long time.
It does however also suggest that you've been straining that relationship somewhat. If something does go wrong with that, be sure to inform your client about the complete history, including that discussion: http://www.zen-cart.com/showthread.p...nd-advertising

Having invested so much time in Zen Cart I'd hate to think I need to throw it all away and move to another package because a single - albeit important - module fails during dev.

Um, again, this issue has nothing to do with Zen Cart. Further, if the real concern is related to a service which you require to do your business, then "throw it all away and move to another package" makes no sense whatsoever, since "another package" ... which relies on shipping quotes which you're basing your entire business upon ... would still be needed.

I'm just an outsider looking in, but it seems to me that there are some irrational assumptions being made.

[stewade]

Fair comments Doc. But all-in-all, if what you are saying is true, forum verbalisation should not extend to withdrawal of service. That's petty and unprofessional. And as we all know, forum use often takes intent out of context. tbh, much of the previous commentary you elude to was done and pointed out as being-in-jest.

As for moving "from" Zen - the problem is in the ability to customise for Australian postal services. Rod has a great package and it works as promised. It's been stated by others, and correctly put, that we are somewhat at the mercy of OzPost - through no fault of Rod's I categorically state - because of a total lack of Australia Post pre-builts.

So OzPost it is.

If humble-pie is required, I can eat heartily. But now I have a nagging doubt about QOS if/when a disagreement should ensue. That needs to be addressed.

[DrByte]

Fair comments Doc. But all-in-all, if what you are saying is true, forum verbalisation should not extend to withdrawal of service.

Agreed, and I wasn't expecting that any withdrawal of service has taken place. Merely connecting the dots.

But now I have a nagging doubt about QOS if/when a disagreement should ensue. That needs to be addressed.

Right. And taking it up with ozpost directly would be the correct course of action.

It's very possible that there just happens to be a glitch happening in this moment and maybe Rod's pager battery ran out, and all this temporary stuff is probably easily fixed.

I don't recall seeing others complaining about QoS with respect to ozpost. But as you know it's a small population.

[stewade]

Right. And taking it up with ozpost directly would be the correct course of action.

OzPost was contacted at a little after 7:00am this morning. There has been no response and no rectification of service. It's the reason I posted my second post.

And for the record, the gentleman in question has logged in and viewed this very topic. He has still not responded. Thus he is awake, aware and refusing to respond.

What course of action do I have left? To be quite blunt - assuming the worst, then this type of WoS response needs to go on the public record.

[RodG]

OzPost is showing a test period of -2 days when I should have had more than 30 days testing left!

Anybody know if this is normal?

Definitetly not normal. I'm not aware of anyone ever having this problem before. I am aware of a number of stores that have had their trial periods extended though.

What was you doing before/when this occured?

[RodG]

OzPost was contacted at a little after 7:00am this morning.

They were? Phone or Email?

There has been no response and no rectification of service. It's the reason I posted my second post.
And for the record, the gentleman in question has logged in and viewed this very topic. He has still not responded. Thus he is awake, aware and refusing to respond.

Contrary to what you may think, my world doesn't revolve around answering posts from you.

What course of action do I have left? To be quite blunt - assuming the worst, then this type of WoS response needs to go on the public record.

I suggest you ask for a refund.
If that fails, you should contact the ACCC or the SA office of fair trading.

Rgds,
Rod

ps. I'm no gentleman.

[stewade]

[shrugs]

Deary deary me... Mate, you're a character if ever. Dealt with your kind sooo many times over the years... I still get a kick to think people in business act this way and then wonder why they have no money. It's a self-fullfilling prophecy.

Nonetheless, from a professional sense, the high probablity of poor service and the doubtfulness of your continued ability to deliver simply made me crank up the old php editor and write my own module.

And from that, what you did was make me enjoy cutting code again. My new Aussie post code is tight and fast. It's accurate and it's clean. And I saved $94 a year.

So perhaps we both "won". You got to bask in your petty indulgences and I got to have a little giggle.

However, I have to post this little rant so that others might read this rather trite and petty discussion and seriously consider the inherent dependency wrapping their entire cart around OzPost - iff they should ever cross swords with your humble character. Their business might depend on it.

You terminated my test time, you did not respond to my email and yet you feigned innocence. Development was halted (albeit temporarily) and yet you were lurking on this topic at the time I made my 2nd post so you were well aware of the discussion and made no attempt to "correct" this strange, "unexplained fault" or suggest "solutions".

It's quaint RodG, but it's sad. In fact, I bet you feel all smug - "I'll show him, yes I will....". Good. Then it's win/win.

But here's the crux. From this, I got to see your true colours before I paid - which was my intent. I identified the dependence on your module, read your "I'm a poor man and don't make any money" on your site and took the logical, rational step to check who I was dealing with.

You failed. In fact you failed before you cut my access. You see RodG, I've been in business many years. I've been a developer for many years. I'm semi-retired and I'm not quite 50.

I made a lot of money by being good to my customers. I made a lot of money being true to my customers.

And never, never - was I a smartass.

ps. I'm no gentleman.

And I sincerely doubt you truly believe this despite repeated and quite public attempts at acting "the bad boy".

One wonders.

I wish you luck in your endeavours.

[dw08gm]

[shrugs]

And from that, what you did was make me enjoy cutting code again. My new Aussie post code is tight and fast. It's accurate and it's clean. And I saved $94 a year.

I for one would love to see what you have done.