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  1. #1
    Join Date
    Dec 2009
    Posts
    94
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    0

    Default Help with Checkout issue - 2 Questions

    First Question:
    When new customers check out on my site and they don't use PayPal Express but instead click on the "Go to Checkout" button, it takes them to this "Welcome, Please Sign In" page. The problem is that both options say "Have a PayPal account?" and both refer to the Express Checkout Option. Clearly the second option should say "Don't have a PayPal account?" as the button says "sign up" and when you click it it goes to my account sign up page. Can someone please tell me how I can change the text on this page to read correctly? What file should I go to to change the text? Thanks in advance for the help.

    Welcome, Please Sign In

    New Customers
    Have a PayPal account? Want to pay quickly with a credit card? Use the PayPal button below to use the Express Checkout option.
    Click here to pay via PayPal Express Checkout

    Or
    Have a PayPal account? Use the PayPal button below to use the Express Checkout option.

    Second Question: A buyer just called and said when they go to the sign up page in wouldn't go through because it was asking for the Company name and they don't have a company. Can someone tell me how to remove the Company Name - Company Details: for the page?

    Company Details
    Company Name:

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    18,041
    Plugin Contributions
    1

    Default Re: Help with Checkout issue - 2 Questions

    2. Far as I know, the Company field isn't required, so your customer should have been able to ignore it. Remove it in Admin - Configuration - Customer Details.

  3. #3
    Join Date
    Dec 2009
    Posts
    94
    Plugin Contributions
    0

    Default Re: Help with Checkout issue - 2 Questions

    Thanks Stevesh. That worked.

    Can anyone answer the first question?

    First Question:
    When new customers check out on my site and they don't use PayPal Express but instead click on the "Go to Checkout" button, it takes them to this "Welcome, Please Sign In" page. The problem is that both options say "Have a PayPal account?" and both refer to the Express Checkout Option. Clearly the second option should say "Don't have a PayPal account?" as the button says "sign up" and when you click it it goes to my account sign up page. Can someone please tell me how I can change the text on this page to read correctly? What file should I go to to change the text? Thanks in advance for the help.

    Welcome, Please Sign In

    New Customers
    Have a PayPal account? Want to pay quickly with a credit card? Use the PayPal button below to use the Express Checkout option.
    Click here to pay via PayPal Express Checkout

    Or
    Have a PayPal account? Use the PayPal button below to use the Express Checkout option.

  4. #4
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    1,937
    Plugin Contributions
    20

    Default Re: Help with Checkout issue - 2 Questions

    You can use your admin's Tools->Developers Tool Kit to determine which file contains that text. Just type Have a PayPal account? into the bottom search field and look for that text in all catalog-only PHP files.

  5. #5
    Join Date
    Dec 2009
    Posts
    94
    Plugin Contributions
    0

    Default Re: Help with Checkout issue - 2 Questions

    Wow! Thanks Lat9. That is a real gem of information that will help me immensely with my website. I had no idea that feature was available. Found the file in a couple seconds. Many many thanks!

 

 

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