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  1. #1
    Join Date
    Feb 2012
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    red flag merchant login ID or password is invalid or the account is inactive!PLEASE HELP!

    My new store which is not active yet, have 2 option payments, either they can pay with a credit card or they can ceckout through Paypal checkout. Wheneva a costume choose to buy with a credit card then they get this message:


    • ​"The merchant login ID or password is invalid or the account is inactive"



    And when they choose to pay through Paypal they get this message.


    • An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10401) 10401 Transaction refused because of an invalid argument. See additional error messages for details. - Order total is invalid.



    Non of these payments options working for me and i can't get paid
    ;( PLEASE HELP!

  2. #2
    Join Date
    Feb 2012
    Location
    Sweden
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    red flag The merchant login ID or password is invalid/account inactive

    My new store which is not active yet, have 2 option payments, either they can pay with a credit card or they can ceckout through Paypal checkout. Wheneva a costume choose to buy with a credit card, they get this message


    • ​The merchant login ID or password is invalid or the account is inactive


    And when they choose to pay through Paypal checkout then they get this message



    • An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10401) 10401 Transaction refused because of an invalid argument. See additional error messages for details. - Order total is invalid.


    Non of these payments options working for me and i can't get paid ;( PLEASE HELP!

  3. #3
    Join Date
    Jan 2004
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    Default Re: The merchant login ID or password is invalid/account inactive

    Quote Originally Posted by missnura_com View Post
    Wheneva a costume choose to buy with a credit card, they get this message


    • ​The merchant login ID or password is invalid or the account is inactive
    That sounds like your account is in test mode. Or for some other reason your authnet account settings you configured in your store don't match your authnet account settings at authnet.
    http://www.zen-cart.com/showthread.php?87443-Error-(13)-The-merchant-login-ID-or-password-is-invalid-or-the-account-is-inactive

    Quote Originally Posted by missnura_com View Post
    And when they choose to pay through Paypal checkout then they get this message

    An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10401) 10401 Transaction refused because of an invalid argument. See additional error messages for details. - Order total is invalid.

    That usually only occurs when you submit a 0.00 payment or you use an unsupported currency ... both of which should be impossible when using clean original uncustomized Zen Cart code with no addons that alter normal operation.
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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