Suddenly orders not appearing in Admin, but getting Paypal notification.

[Matt Smith]

Hi
Had emails from Paypal today about payment received for 2 orders, but they do not appear in my Zencart Admin. The customers have appeared as new customers, but no orders! Help. Thanks

[DrByte]

Please click Reply below and answer all the questions in the Posting Tips section.
Also explain which PayPal module(s) you have enabled and why.

[Matt Smith]

Please click Reply below and answer all the questions in the Posting Tips section.
Also explain which PayPal module(s) you have enabled and why.

Version. 1.3.9h
No upgrades recently
No add ons
Upload via FTP
No customisations
Host: Terra Network

Orders have been coming through fine in the past. The problem has just started yesterday and no changes have been made. Also one order seems to have charged the customer double postage!

Thanks

[DrByte]

And which PayPal module?

[Matt Smith]

And which PayPal module?

Paypal Express

[DrByte]

Two things to check:
a) for any PHP errors recorded in myDebug-xxxxxx.logs as per this article: http://www.zen-cart.com/content.php?124-blank-page
b) for error messages coming back from PayPal in the transaction debug logs as explained in this post: http://www.zen-cart.com/showthread.p...Logging-PayPal (obviously if this setting is disabled, after turning it on you'll have to wait until the problem manifests again before you'll have any logs collected)

[buggie10]

Sometimes I get the same thing but i notice that customers don't press the final buttons to get the information back to your site, it happens a lot of time, hope this helps

[DrByte]

Sometimes I get the same thing but i notice that customers don't press the final buttons to get the information back to your site, it happens a lot of time, hope this helps

That would only be relevant for Website Payments Standard.
It would not be a problem when using Express Checkout.