Email Stopped working for new Customer Signup, Nesletters, Orders, Updates to order..

[anandbir]

Hi,

I just got my new Zen Cart setup for secure server and now what I am noticing that all emails have stopped working, and I am no longer receiving any emails from my Store, and I tried sending email from the admin panel to myself as a customer and tried making updates to an order... but no emails are getting generated.

The store website is hosted on linux, and I am using PHP as email transport method. I have not made any changes to the configuration on the Email options page.

Can anyone guide me in the right direction to fix this.

[anandbir]

can someone help me on this issue, I am stuck with no emails working.

[DrByte]

Best place to start:
http://www.zen-cart.com/wiki/index.p...Email_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

[anandbir]

HI DrByte,

Thatnks for the wiki link, I haveread through the pages, but all seems to be right, I am using PHP authentication as the server is linux, but I have also mentioned a working email ID with password in the colums below for SMTP authentication (just in case), does these settings collide with each other ??

I was gettign emails for new customer signup till the time I activated VirtualMart gateway on the store with secure server, then everythign stopped working now I am not getting any emails from server not even newsletter emails, and send emails.

And the email ID being used under Email config is the one actually configured on the domain itself, and I am gettgin other emails on that ID from outside of zencart store.

Can you suggest some other solutions??

[DrByte]

1. Are the emails appearing in the email archives? Instructions on enabling that and checking it are in the wiki articles.
2. If things were working perfectly before you made any particular change, then THAT change would be the natural suspect. I'd suggest focusing your efforts on identifying all of what got changed during the period of time when you added that module, etc, including what files were added and overwritten and why, etc etc etc.

[anandbir]

Hi,

I looked into the email box which was being used for sending emails.. and the mail being sent to clients are coming back marked as undeliverable and following error...

SMTP error from remote mail server after end of data:
host 70.87.28.100 [70.87.28.100]: 551 5.7.1 The message was rejected due to classification as Spam or high bulk ratio; Reference ID:
str=0001.0A0B020D.503297EB.002C,ss=1,re=0.000,pt=R_285617,fgs=0

I have 4-5 customer IDs created for myself just to check the email reporting, they are on Hotmail, Gmail, and few of My other website emails on different server, but all emails are coming back with similar error of spam or high bulk ratio.

Does this info helps...

[DrByte]

I am using PHP authentication as the server is linux, but I have also mentioned a working email ID with password in the colums below for SMTP authentication (just in case), does these settings collide with each other ??

I suspect you're getting confused about a message on the SMTP setting's help text which says Windows servers need to use SMTP instead of the "PHP" method.

BUT ... if you read the email-troubleshooting tips, it advises you that one of the best ways to ensure your messages don't get flagged as spam, is to send your messages using SMTPAUTH because that treats the messages as "authenticated" and authorized, not just some random message generated by some random script that some random hacker threw up on some random site so he could spam random people and trigger all the spam flags.

I was gettign emails for new customer signup till the time I activated VirtualMart gateway on the store with secure server, then everythign stopped working

I suspect that you're talking about 2 things here:
a) activating your VirtualMart gateway
and
b) adding SSL to your site

It's likely that the gateway is unrelated. But I don't know anything about that gateway or the module you're using, so I don't have any idea whether it contains extra code other than the normal payment "module" file and a "language" file. If it contains other files that tamper with existing files, then it might be part of the problem.

However, maybe the problem was triggered by the addition of SSL, simply because most hosts need to assign a dedicated IP address to your site in order to link an SSL certificate to it correctly. And if the IP address that has been assigned to you was different than what you were using before they added SSL, then maybe the new IP address was already "blacklisted" (see the articles I pointed you to earlier) and needs cleanup. Again, see the articles for some suggestions on investigating that and for guidance on cleanup. And of course consult your hosting company.


So, my guess is that SMTPAUTH would be the smartest first step. It requires that you fill in all the SMTP settings in the bottom of that list of email settings. Your hosting company can help you with the correct information, or you can usually grab the same info from the "outgoing email settings" in Outlook or whatever email program you already use.
Then research whether your site's IP address is blacklisted, and get your host to help with any needed cleanup.