Results 1 to 6 of 6
  1. #1
    Join Date
    Nov 2012
    Posts
    4
    Plugin Contributions
    0

    Default IE users can't check out

    I am having issues with customers telling me that they are using Internet Explorer and can't check out. When they click the continue (to payment) button, it just loads and loads and goes no where. Someone using on a PC told me that they couldn't log in, it just refreshed when they tried. Any idea of what I can do?

  2. #2
    Join Date
    Dec 2009
    Location
    The Netherlands
    Posts
    1,269
    Plugin Contributions
    9

    Default Re: IE users can't check out

    Without a link to your site it is nearly impossible to guess what the problem is.
    My site: Zen4All
    Supported Modules: Google Mapinator - Dutch language pack - Cookie Control
    Nothing is impossible, as long as you're willing to try, make mistakes, and learn.

  3. #3
    Join Date
    Nov 2012
    Posts
    4
    Plugin Contributions
    0

    Default Re: IE users can't check out


  4. #4
    Join Date
    Feb 2012
    Location
    mostly harmless
    Posts
    1,204
    Plugin Contributions
    7

    Default Re: IE users can't check out

    I would start by addressing the errors with your template. Take a look at the W3C validator.

    For example you have a script between the head and body elements.
    The glass is not half full. The glass is not half empty. The glass is simply too big!
    Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
    Zen Cart related projects maintained by lhngl : Plugin / Module Tracker

  5. #5
    Join Date
    Nov 2012
    Posts
    4
    Plugin Contributions
    0

    Default Re: IE users can't check out

    Quote Originally Posted by lhungil View Post
    I would start by addressing the errors with your template. Take a look at the W3C validator.

    For example you have a script between the head and body elements.
    I am not sure where to start since there's about 4 million files to edit, and it doesn't say which file has these errors, just the line it's on.

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    67,387
    Plugin Contributions
    6

    Default Re: IE users can't check out

    I Just created an account on your site in IE and completed a checkout with PayPal ...

    NOTE: The Product I ordered had a $0.00 price so you might want to check that ... and perhaps do a refund for me
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.3]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...

 

 

Similar Threads

  1. Replies: 0
    Last Post: 24 Apr 2012, 07:49 PM
  2. Customers can't check out...
    By Mama Bear in forum PayPal Express Checkout support
    Replies: 1
    Last Post: 30 Nov 2010, 04:43 AM
  3. Please Help I'm Getting a 404 Message When Users Go to Check Out
    By watzursn in forum Built-in Shipping and Payment Modules
    Replies: 2
    Last Post: 4 Jul 2008, 09:00 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •