New Account Creation not working.

[Kennym]

Hi,

New customers get a server 500 error when trying to create a new account in my store. http://www.railworks.marleyman.co.uk/store/

Zen Cart 1.5.1 - Database Patch Level: 1.5.1 New Install
PHP Version: 5.2.17
Database: MySQL 5.1.56
Server: Microsoft-IIS/7.5
Windows NT WINSRV105 6.1 build 7601
API version 5.0.22

Template API version 5.0.22

Mods
Image Handler 4
backup_zc_v1.1
ckeditor-365-for-zencart
minimum_customer_account_information

Store Status 0

Latest New Account Creation was 15th Nov
No myDebug log files have been generated in my 'logs' folder

Error during account creation reads;
*****
Server error
The website encountered an error while retrieving http://www.railworks.marleyman.co.uk...create_account. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.
*****

I have looked at this;

http://www.zen-cart.com/content.php?105
and this;
http://www.zen-cart.com/showthread.p...-php-main_page
neither seem to give me the info I need.

I have replaced includes\templates\aberdeen_neutral\templatestpl_modules_create_account.php from a back up dated 08 Nov and still have the same error.

I have opened a ticket with the web host and they suggest the web developer, (me) looks into it. So here I am looking into it, with your help please.

Anyone have any ideas how to resolve the issue please?

[wmorris]

I have notice that you are using a Windows server,,,, I advise you to use Linux server it has less problems than Windows servers.

[Kennym]

I have notice that you are using a Windows server,,,, I advise you to use Linux server it has less problems than Windows servers.

that's not really helpful.

[bislewl]

In you includes/configure.php
what are your settings for ssl, domains, servers, etc?
Sounds to me like there is a wrong setting somewhere.

[wmorris]

Can you post your includes/configure.php file all except all your database information?

[Kennym]

<?php
/**
* @package Configuration Settings circa 1.5.1
* @copyright Copyright 2003-2012 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* File Built by zc_install on 2012-11-07 11:24:12
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
define('HTTP_SERVER', 'http://www.railworks.marleyman.co.uk');
define('HTTPS_SERVER', 'https:');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/store/');
define('DIR_WS_HTTPS_CATALOG', '//www.railworks.marleyman.co.uk/store/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', 'D:/inetpub/vhosts/marleyman.co.uk/subdomains/railworks/httpdocs/store/');

//the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
define('DIR_FS_LOGS', 'D:/inetpub/vhosts/marleyman.co.uk/subdomains/railworks/httpdocs/store/logs');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'edited by poster/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_CHARSET', 'utf8');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', 'edited by poster');
define('DB_SERVER_PASSWORD', 'edited by poster');
define('DB_DATABASE', 'edited by poster');

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', 'D:/inetpub/vhosts/marleyman.co.uk/subdomains/railworks/httpdocs/store/cache');

// EOF

[wmorris]

Are you hosting with a company or do your own hosting?

[Kennym]

with a company and they say no errors their end and no suexec issues.

All was fine, on the 11 Nov 6 new customers created new accounts. All I have done since then is add one new product listing. Current log ons are not affected and customers can log in and download products.

[lhungil]

You may wish to check your settings and / or ask in the support thread for Minimum Customer Account Information plugin as the error you are experiencing appears to be during the create_account script running.

with a company and they say no errors their end and no suexec issues.

HTTP Error 500 (Internal Server Error) are displayed for any number of 'internal' problems. Are there any errors in the php log (look in suphp log if running under suphp, look in configured php.ini log settings otherwise)? What is the cause of the 500 error listed as in the IIS Server logs (including error logs)? You may need to ask your provider for these logs (or to enable / look into these logs).

Some extended codes for 500 errors in IIS: http://support.microsoft.com/kb/943891
How to enable / find error logging for the HTTP API: http://support.microsoft.com/kb/820729

Probably not related, but kind of strange the way the 'HTTPS_SERVER' and 'DIR_WS_HTTPS_CATALOG' are split.

[bislewl]

a couple things to try to change:
define('HTTP_SERVER', 'http://www.railworks.marleyman.co.uk');
define('HTTPS_SERVER', 'https://www.railworks.marleyman.co.uk');
and
define('DIR_WS_CATALOG', '/store/');
define('DIR_WS_HTTPS_CATALOG', '/store/');

plan b
in the admin
configuration->sessions->Add Period... change that setting

either one of theses work?