Help Missing Orders

[dsimon]

I hope someone can help me. I have now recieved a couple notices that I have been paid for orders thru my store. Good thing
I have no record of the order in the store Bad Thing
It has been woking great untill last few days. I have made no changes to zen cart, only added more items to store

HELP

anyone??

[haredo]

Look in the root directory and see if you have any errors in the Cache folder please ...

[barricades]

more info please. and site link might be helpful.

What payment processor do you use? How can you get an order and know about it if you have no record of the order? confusing

[dsimon]

HI

thakns for quick reply

nothing there

last error log over 1 month ago

UTC] PHP Warning: strlen() expects parameter 1 to be string, array given in /home/thecoi5/public_html/includes/functions/functions_general.php on line 152

this was in last error log only

[dsimon]

Sorry

www.thecoinopshopinc.com

I am using paypal for payment and they send me a notice I had been paid.
I looked at the paypal notice and saw the order.
Then went to site to process it and it was not there

thanks

Dave

[Boggled]

Just had the same thing happen to us on a 1.3.9h cart that uses PayPal IPN.
Received payment email from PP, checked account and payment is there, but it is not in the Admin of the cart.
In the PayPal log files, I am seeing a difference between the last order that did register in the cart and this one.

Last successful order:

Dec 12 2012 1:26 -- Breakpoint: 5k - OSH update done

Dec 12 2012 1:26 -- Breakpoint: 5L - adding products

Dec 12 2012 1:26 -- Breakpoint: 5m - emailing customer

Dec 12 2012 1:26 -- Breakpoint: 5n - emptying cart

Dec 12 2012 1:26 -- Breakpoint: 6 - Completed IPN order add.    ordersID = 10591  IPN tracking record = 82

Missing Order:

Dec 13 2012 10:22 -- Breakpoint: 5 - Transaction type (txn_type) = cart   [parentLookup=unique]

Dec 13 2012 10:22 -- IPN NOTICE :: This is a detailed-cart transaction

Dec 13 2012 10:22 -- IPN NOTICE :: This is a detailed-cart transaction (i)

Dec 13 2012 10:22 -- IPN WARNING :: Currency/Amount Mismatch.  Details: 
PayPal email address = [removed by me for security]
 | mc_currency = USD
 | submitted_currency = USD
 | order_currency = USD
 | mc_gross = 172.26
 | converted_amount = 172.27
 | order_amount = 172.2663

Dec 13 2012 10:22 -- IPN NOTICE :: Failed because of currency mismatch.

Have made no changes to the cart recently.

[stevesh]

Switch to the much more reliable Paypal Express and that problem will most likely go away.

[Boggled]

Switch to the much more reliable Paypal Express and that problem will most likely go away.

Hi Steve,

I would love to use PayPal Express, but approximately 1 in 3 customers gets hung up and can't check out. We don't know why, but PP declines it. Address mismatch from what we've been told by customers (the ones that bother to call) - even though it is the correct address and even matches the one on file with PP. It's a known issue from what I've read here on the forums in the past and I've never seen a guaranteed fix for it.

[stevesh]

What does Paypal have to say about that issue ?

[Boggled]

What does Paypal have to say about that issue ?

They said it was a Zencart issue. The usual pass the ball back and forth. LOL