I thought we had all the problems licked on downloading books, but a new one cropped up today.
A lady bought two books, both only available in download format--but she didn't specify which format she wanted. The sale went through despite this (first problem that needs to be solved) and the ZenCart automatically assumed that she wanted a paperback and charged her a $5 flat shipping fee (second problem that needs to be solved). Why she waited two weeks to contact us on this baffles me, unless she mistakenly thought that these books (which do not say anywhere that they're available in paperback format) were available in paperback and would be shipped to her.
In addition to these two problems, there doesn't appear to be a way for her to go in now, after the fact, and specify which download format she'd like. So we'll have to manually send them to her...which isn't a big deal, really, except that it's a problem that needs to be fixed, so that it doesn't happen again.
As a side note, it's been suggested to me that we should do away with the registration process. How can I do that, so that the customer doesn't have to register on the site in order to make purchases? Ideally I'd like to set it up so that they still have the option, but don't have to unless they want to.
Thanks!!
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