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  1. #1
    Join Date
    Feb 2013
    Posts
    1
    Plugin Contributions
    0

    Default allowing customers to cancel order in their account page

    is there a way to allow customers to cancel order in their account page, we are finding that customers are forgetting products or missing the discount codes and asking support to cancel their order

  2. #2
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    4,009
    Plugin Contributions
    61

    Default Re: allowing customers to cancel order in their account page

    No there isn't and if you think about it, the reasons are valid.

    - Cancel orders already shipped
    - You would has mass confusion and likely ship some unpaid orders
    - Credit card hackers then can test cards and even cancel orders when they find one that works

    etc

    ~Melanie
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO – 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  3. #3
    Join Date
    Dec 2009
    Location
    Amersfoort, The Netherlands
    Posts
    2,846
    Plugin Contributions
    25

    Default Re: allowing customers to cancel order in their account page

    You can however install Edit Orders.
    This gives you as the site administrator the ability to easily edit the order on the admin side of the shop. This way you can edit the order for the customer and still be in control of what is paid for and what not.

 

 

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