Results 1 to 5 of 5
  1. #1
    Join Date
    Sep 2004
    Location
    LA, California
    Posts
    117
    Plugin Contributions
    0

    Default Error 10736 Shows up often after upgrade to ZC 1.5.1

    This is a very strange error that only started showing up after we upgraded to ZenCart version 1.5.1. We previously had ZC 1.3.9a for a good several years. I can see customers who ordered with us repeatedly once every months or two in the past 3 years always through paypalwpp (Paypal Express Checkout) and always same address.

    Since the upgrade to the latest version, this customer and others are reporting that they cannot go through the checkout. Once they choose the shipping and payment options (paypalwpp), paypal reports back this message and redirects the user to the shipping step of the checkout process. Here is the error streight from the paypal logs:

    Response:
    Array
    (
    [TIMESTAMP] => 2012-12-01T00:46:19Z
    [CORRELATIONID] => ffed5429d4f0c
    [ACK] => Failure
    [VERSION] => 61.0
    [BUILD] => 4181146
    [L_ERRORCODE0] => 10736
    [L_SHORTMESSAGE0] => Shipping Address Invalid City State Postal Code
    [L_LONGMESSAGE0] => A match of the Shipping Address City, State, and Postal Code failed.
    [L_SEVERITYCODE0] => Error
    [CURL_ERRORS] =>
    )


    Notice:
    1. The address exists
    2. The address is correct (I checked in Google Maps)
    3. No other change was made
    Last edited by ronpeled; 1 Dec 2012 at 02:19 AM. Reason: Added notes
    Ron Peled

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Error 10736 Shows up often after upgrade to ZC 1.5.1

    Since it's PayPal who is rejecting the address, you'll need to log a support ticket with them to find out why exactly they're rejecting it. http://www.paypal.com/mts
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Sep 2004
    Location
    LA, California
    Posts
    117
    Plugin Contributions
    0

    Default Re: Error 10736 Shows up often after upgrade to ZC 1.5.1

    According to PayPal the address is not a valid address. They seem to be using USPS address mechanism so they themselves do not know why it is not a correct address. What is odd is that this same customer has successfully checked out with the same 'bad' address last year before we upgraded to ZenCart 1.5.1.

    According to PayPal, we can send the info to their API without the shipping address, then we will not get back the nasty error of address mismatch. Is that possible without hacking the code at the paypalwpp.php file?
    Ron Peled

  4. #4
    Join Date
    Sep 2012
    Posts
    5
    Plugin Contributions
    0

    Default Re: Error 10736 Shows up often after upgrade to ZC 1.5.1

    Quote Originally Posted by ronpeled View Post
    According to PayPal the address is not a valid address. They seem to be using USPS address mechanism so they themselves do not know why it is not a correct address. What is odd is that this same customer has successfully checked out with the same 'bad' address last year before we upgraded to ZenCart 1.5.1.

    According to PayPal, we can send the info to their API without the shipping address, then we will not get back the nasty error of address mismatch. Is that possible without hacking the code at the paypalwpp.php file?
    I'm having the same problem being reported by a few customers on my clients site. Have you tried what PayPal suggested? It makes no sense to me that is working correctly for most customers.

    Any tips or feedback would be greatly appreciated :)

    Hezz

  5. #5
    Join Date
    Sep 2004
    Location
    LA, California
    Posts
    117
    Plugin Contributions
    0

    Default Re: Error 10736 Shows up often after upgrade to ZC 1.5.1

    Yes, we did tried their suggestion but it did not work. We are just having to scale down on PayPal alternative payment method. We are starting to get weird behaviors with their payment systems. Some customers can check out with free shipping where there is not free shipping available to their region, some get different rates. Very weird and only started since we upgraded to ZC 1.5.1.

    It's unfortunate but we may have to move them out of ZC even though it worked great for us.
    Ron Peled

 

 

Similar Threads

  1. v154 After Upgrade can't access admin bebug shows tableblock error
    By bearlymakinit in forum Upgrading to 1.5.x
    Replies: 7
    Last Post: 30 Apr 2015, 11:26 PM
  2. v154 After upgrade only header shows, no errors in logs
    By aestheticdesign in forum Upgrading to 1.5.x
    Replies: 3
    Last Post: 24 Jan 2015, 10:55 PM
  3. after upgrade... shows I need to upgrade???
    By crabdance in forum Upgrading from 1.3.x to 1.3.9
    Replies: 9
    Last Post: 13 Dec 2007, 02:28 PM
  4. Replies: 3
    Last Post: 30 Nov 2006, 05:07 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR