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  1. #1
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    red flag 'The shipping rate cannot be determined at this time'- Zone Rates

    Hi, (maybe thread title is inaccurate - order confirmation actually shows the statement)

    I have a number of v1.3.9h sites that all use Zone Rates with no problems and now have 3 v1.5.1 sites using Zone Rates that all are showing Zone rates: 'The shipping rate cannot be determined at this time' and charging zero for shipping in the order confirmation. All of my sites are configured exactly the same using Zone Rates and PayPal Express Checkout. Is there any special tweaks that need to be done for v1.5.1 shipping module??

    cheers,
    Mike

  2. #2
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    It's not a PayPal issue.
    It's your zone configurations.
    It would be much easier to help if you were to post all your Zones module settings for review. Apparently something you've got set there is causing your problem.
    .

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  3. #3
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    Quote Originally Posted by DrByte View Post
    It's not a PayPal issue.
    It's your zone configurations.
    It would be much easier to help if you were to post all your Zones module settings for review. Apparently something you've got set there is causing your problem.
    Here are the settings Doc;
    Zone Based Rates

    Enable Zones Method
    True

    Calculation Method
    Weight

    Tax Class
    --none--

    Tax Basis
    Shipping

    Sort Order
    1

    Skip Countries, use a comma separated list of the two character ISO country codes


    Zone 1 Countries
    au,nz

    Zone 1 Shipping Table
    0.03:3.50,0.5:7.30,3:12.00

    Zone 1 Handling Fee
    0

    Handling Per Order or Per Box Zone 1 (when by weight)
    Order

    Zone 2 Countries
    us,ca

    Zone 2 Shipping Table
    0.25:13.70,0.5:17.25,1.0:30.75

    Zone 2 Handling Fee
    0

    Handling Per Order or Per Box Zone 2 (when by weight)
    Order

    Zone 3 Countries
    00

    Zone 3 Shipping Table
    0.25:17.20,0.5:21.25,1.0:38.75

    Zone 3 Handling Fee
    0

    Handling Per Order or Per Box Zone 3 (when by weight)
    Order
    -----------------

    In Admin/Modules/Shipping all options are shown with a red button except for Zone Rates which is green (active). In my other sites (v1.3.9h) some of the options are shown with orange buttons, installed but set to false - I believe these options were 'on' as default in 1.3.9h (yes/no?)

    Anything else you require just let me know.

    cheers,
    Mike

    p.s. all items for sale on this site are set at 0.045 for product shipping weight
    Last edited by shags38; 16 Apr 2013 at 07:25 AM.

  4. #4
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    What is the Ship To?

    What is the Weight in the Cart?

    What are your settings in Configuration ... Shipping/Packaging ...
    Linda McGrath
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  5. #5
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    Quote Originally Posted by Ajeh View Post
    What is the Ship To?

    What is the Weight in the Cart?

    What are your settings in Configuration ... Shipping/Packaging ...
    Hi Linda - thanks for your response.

    Ship to: anywhere - have tried zones 1 and 2 - same response
    Weight in Cart : = 0.045 (units - showing lbs but would prefer kilos (grams) but it is irrelevant as the first up to and including weight level is 0.25 which allows for 5.5 units - these are Sterling Silver Rings, very rarely will a customer buy more than one let alone more than 2.
    Configuration Settings for Shipping/Packaging:
    Country of Origin Australia
    Postal Code 5162 Info
    Enter the Maximum Package Weight you will ship 50 Info
    Package Tare Small to Medium - added percentage:weight 0:3 Info
    Larger packages - added packaging percentage:weight 10:0 Info
    Display Number of Boxes and Weight Status 3 Info
    Order Free Shipping 0 Weight Status 0 Info
    Shipping Estimator Display Settings for Shopping Cart 1 Info
    Display Order Comments on Admin Invoice 1 Info
    Display Order Comments on Admin Packing Slip 1

    These settings are stock standard - I have not modified them.

    I have checked and re-checked the settings in admin/modules/shipping/zone rates (shown in previous post) and they seem correct and match those in my v1.3.9h sites. All 3 of these v1.5.1 sites are copies of one site constructed then product lines modified and sites set up with various Tld's - maybe a file was missing / corrupted in the initial installation in the 'primary' site which was then copied - if that was the case what file would you look to reinstall/overwrite first?

    cheers,
    Mike

  6. #6
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    Does this site still have the original countries and zones in it? Or did you delete some of them?
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    You are adding 3lbs to your shipping weight ... http://www.zen-cart.com/content.php?...unds-too-heavy

    Your definitions only go to 3lbs in Zone 1 and 1lb in Zone 2 and 3 ...

    Try setting the Tare Rates to 0:0 ... does that correct the issue?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  8. #8
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    Quote Originally Posted by DrByte View Post
    Does this site still have the original countries and zones in it? Or did you delete some of them?
    Thanks Doc but no additions or deletions - see resolution below.
    Thanks for your help

  9. #9
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    Quote Originally Posted by Ajeh View Post
    You are adding 3lbs to your shipping weight ... http://www.zen-cart.com/content.php?...unds-too-heavy

    Your definitions only go to 3lbs in Zone 1 and 1lb in Zone 2 and 3 ...

    Try setting the Tare Rates to 0:0 ... does that correct the issue?
    Linda,

    setting Tare to 0:0 did the trick - in revisiting the Shipping/Packaging configurations for my other sites I noted Tare for both small and larger items were set to 0:0 - I did not recognize any significance in those settings as you did. I only changed the small to 0:0 and it fixed the issue.

    So thank you very much Linda, you have been a great help (you too DrByte).

    cheers,
    Mike

  10. #10
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    Default Re: PayPal statement 'The shipping rate cannot be determined at this time'- Zone Rate

    Thanks for the update the fixing the Tare Rates was able to fix your Zone Rate issues ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.1]
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