eWay pass the transaction to sandbox but store still says 'Payment Declined -' ?

[oavs]

Today I have switched to classic and I can see the same problem at the same point of checkout.

[kobra]

Today I have switched to classic and I can see the same problem

As expected due to the payment modules not being template specific

[DrByte]

If you gave them FTP access and had them actually log into your site AND MAKE IT WORK, then why isn't it working now?

Or did they actually not log into your site at all?

[kobra]

If you gave them FTP access and had them actually log into your site AND MAKE IT WORK

I did not read it this way - they provided screen shots of their module on their default install of ZenCart is what I understood

In return they have supplied two screen captures of their production module of their version of the zencart default and shows that it works fine in Zencart.

[oavs]

If you gave them FTP access and had them actually log into your site AND MAKE IT WORK, then why isn't it working now?

Or did they actually not log into your site at all?

Yes I did give them FTP but screen shots are from their own installation at their own eWay website NOT my site.

So I am really now puzzled why did it work for them with their version of classic and not my own version of 1.5.1 classic?

[kobra]

So I am really now puzzled why did it work for them with their version of classic and not my own version of 1.5.1 classic?

What addons might you have that have altered core files?

[DrByte]

Yes I did give them FTP but screen shots are from their own installation at their own eWay website NOT my site.

So I am really now puzzled why did it work for them with their version of classic and not my own version of 1.5.1 classic?

Okay, then the key is in identifying exactly what's different in your site compared to theirs.

[oavs]

Ok I'll check that with them and compare. But interesting thing is if I choose PayPal it goes through to PayPal check out page it does not bounce back like if I choose eWay payment.

[DrByte]

Ok I'll check that with them and compare. But interesting thing is if I choose PayPal it goes through to PayPal check out page it does not bounce back like if I choose eWay payment.

Right. Which is why it seems pretty clear that the problem is with the eway module's operation specifically.

And, since they claim it works fine on *their* site, you can only fix it by identifying exactly what's different between *theirs* and *yours*.

[oavs]

Right on the dot DOC. You are correct. To day I downloaded the eWay module from the Zencart site and interestingly compared the files and guess what , yes they were different. eWay files sent direct from eWay did not work at all but Zencart version of the eWay did work.

Their version had two different problems . Initially I had a blank screen with some SOAP error. They advised me to comment some lines in the eWAy ini file which fixed that but then I had this checkout problem. They said it was Zencart and you said check all files and compare. After unsuccessful re installation of eWay version of the module I thought Zen version as a a good shot as it had different zip file name. It worked and I am happy.

Thank you to both of you guys for sticking with me to direct me to the correct path. Much appreciated

Thank you

(I made detailed comments to help others in case)