Have you already posted about this issue? If so, DO NOT POST a duplicate. Instead, reply to your existing post, with MORE information.
NOTE: When making a new post, be sure to include relevant information such as:
- What version of Zen Cart are you using?
- Has your site been upgraded? When? From what version(s)?
- If you've upgraded, HOW did you upgrade? (official upgrade procedure or an automated script from your hosting company?)
- What plugins/addons have you installed? When? If your problems are payment-related, what payment module(s) are you using? If it's shipping-related, which shipping module(s) are you using?
- HOW did you install Zen Cart? (upload via FTP and run zc_install, or a one-click install from your hosting company? (one-click installs might mean you don't have enough information about your site/server to make customizations easily))
- What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info)
- WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
- If this is your first store, have you tested all aspects of transactions before going live?
- In what ways is your site customized or different from a brand new uncustomized install?
- Please post your site URL* so we can take a look at it. This is especially important if you're encountering display/layout problems, so the problem can be seen directly.
- If you're encountering problems that could be related to your server or hosting company, include the name of your hosting company (not their URL).
- HAVE YOU LOOKED IN THE FAQ AREA for answers to your question? (ie: a search for your error message or what you want to edit/change, etc)
- Have you searched the FORUM for your error message or for answers to the question you're asking?
Also read the
"Before You Post" and "Forum Do's and Don'ts" to be sure you provide at least the basics of information in your post. The more detail you supply, the more likely you'll get a usable answer. If you don't give enough information then you'll likely just get a reply asking for more info, or worse: no reply at all. We'd rather give excellent answers than have to ask you more questions!
*NOTE: Search engines index this Zen Cart® support site very quickly. Posting your URL will cause your site and your post to show up in search engines. If you want to prevent that, put spaces between each letter of the domain name in your URL.
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