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  1. #1
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    Default Display product with tax does not when customer is logged in

    I have a test cart, no mods, using 1.3.9 and one using 1.5.1 and see this same behavior in both. I'm trying to have products display with prices but collect sales tax so my customer can report it.

    The products display with tax correctly for non-logged in visitors. Once you log in, the product displays the product without tax. I don't know why logging in is causing the product price to display without tax.

    My Store:
    Store Zone: Sweden
    Display Prices with Tax: True
    Basis of Product Tax: Store

    Tax Rates:
    Zone: Sweden
    Rate: 12%

    Zone Definition is set to Sweden.

    This item is $32, with tax $35.84.
    http://www DOT wheatonwebsiteservices DOT com/zen139/index.php?main_page=product_info&cPath=3_15&products_id=14

    View the site and it displays as $35.84. Log in and it's $32.

  2. #2
    Join Date
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    Default Re: Display product with tax does not when customer is logged in

    Go to Admin -> Configuration -> My Store

    - Display Prices with Tax <- change this one
    - Display Prices with Tax in Admin

    - Basis of Product Tax
    - Basis of Shipping Tax
    - Sales Tax Display Status
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  3. #3
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    Default Re: Display product with tax does not when customer is logged in

    You're saying to set that value to 'false'? I *want* the tax to display with the prices.

  4. #4
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    Default Re: Display product with tax does not when customer is logged in

    Sorry I missed some details, it should be set for true, have you applied the tax class to the individual products in admin?
    What is the default here:
    Admin -> Catalog -> Product Types
    Product Price Tax Class Default - When adding new products?

    I logged in from a Canadian address and see the same price $32.00, as guest or logged in.
    Last edited by twitchtoo; 4 Feb 2014 at 08:42 PM.
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  5. #5
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    Default Re: Display product with tax does not when customer is logged in

    Products are set to Taxable and there is only one tax class.

    I have been trying various settings which is why the price you saw was $32 both times. Please try again, it's back to the way is was as mentioned in the first post.

  6. #6
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    Default Re: Display product with tax does not when customer is logged in

    Okay, this time I can see the tax included price as a guest, log in and see $32 as a Canadian.

    Add the product to the cart and no tax.

    Change my billing address to one in Sweden, taxes are added.

    What is your store Country?... it should be Sweden.

    You said your store Zone is Sweden... it should be a province/state.

    Admin -> Configuration -> My Store
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  7. #7
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    Default Re: Display product with tax does not when customer is logged in

    You have tax set to Store ... do you want to charge *everyone* for Tax or just when delivery or billing address is Sweden?

    The setting for:
    Basis of Product Tax:
    Shipping
    Billing
    Store
    controls this setting ...
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  8. #8
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    Default Re: Display product with tax does not when customer is logged in

    Admin>Configuration>My Store>Country: Sweden
    Admin>Configuration>My Store>Zone: blank
    Admin>Configuration>My Store>Basis of Product Tax: Store

    We want to charge everyone the tax. I just don't understand why logging in as a customer removes the tax.

  9. #9
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    Default Re: Display product with tax does not when customer is logged in

    I got it.

    twitchparts.com runs v1.51 in Country - Canada, Zone - Ontario
    I changed it all to the settings you have, turned all the tax display settings ON

    No problems logging in and out it all worked.

    Then I set the store for this:

    Admin>Configuration>My Store>Country: Sweden
    Admin>Configuration>My Store>Zone: blank

    Presto, recreated the problem exactly. You need a store Zone.
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  10. #10
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    Default Re: Display product with tax does not when customer is logged in

    Great!! But Sweden does not have any zones. When I select Sweden for the Country (Admin>Configuration>My Store>), the drop-down for Zone is blank.

 

 
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