Fatal Error during Checkout

**shellbell-19** · 4 Mar 2014, 05:16 AM

HELP!! Please..

I have been trying to fix this for hours and i'm at a loss. As far as I know, nothing was changed in admin settings or files.

Once you complete step 3 of checkout, instead of taking you to the confirmation page, this error is coming up...

Fatal error: Class 'PHPMailer' not found in /home/b-web/b3/b0/thestampspot.com.au/public/www/catalog/includes/functions/functions_email.php on line 138

This is what I have for line 138
$mail = & new PHPMailer();

Also, It isnt generating an 'order email'. I only know there are orders if I login to admin panel.

Can anyone please enlighten me? Any help would be really appreciated!

**twitchtoo** · 4 Mar 2014, 05:57 AM

Any chance your service provider is making changes to your server email handling system... that they will admit?

**shellbell-19** · 4 Mar 2014, 09:37 AM

that could very well be possible considering no settings or files were changed. Will check with them tomorrow and report back. Thanks for your help twitchtoo!

**shellbell-19** · 6 Mar 2014, 04:20 AM

So my hosts said I need to use "sendmail" instead of "php" for the transport method. I have changed this and it's still not working. No emails are sending from the website at all and the error is also coming up in the 'contact Us' page when you hit the 'send' button.

Any other suggestions?

What does the error mean?

Thank you!

**twitchtoo** · 6 Mar 2014, 04:31 AM

It means they don't want you using the PHPMailer method. You can double check you've setup sendmail correctly or try the other email sending methods that come with Zen Cart. Also make sure you're not using a free email account like Gmail to send with. It won't work regardless of the settings.