During zc_install CURL problems detected: Error 28

[frank18]

Did an upgrade from 1.5.1 to 1.5.3 yesterday and received this during the upgrade:

CURL NON-SSL Capability = CURL problems detected: 28 => Connection timed out after 11000 milliseconds Click here for more info

CURL SSL Capability = CURL requires SSL support. Please notify webmaster or hosting company. 28 => Connection timed out after 11000 milliseconds

However, cURL is fully enabled on the server, orders via PPEC are processed without problems.

Site has it's own GeoTrust SSL cert.

Server/Version Info tells me this:

cURL support enabled
cURL Information 7.36.0
Age 3
Features
AsynchDNS Yes
Debug No
GSS-Negotiate Yes
IDN Yes
IPv6 Yes
Largefile Yes
NTLM Yes
SPNEGO No
SSL Yes
SSPI No
krb4 No
libz Yes
CharConv No
Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, scp, sftp, smtp, smtps, telnet, tftp
Host x86_64-redhat-linux-gnu
SSL Version OpenSSL/0.9.8b
ZLib Version 1.2.3
libSSH Version libssh2/1.4.3

Did a live test order via PPEC paying with a VISA and had no problems. Full refund went just as smooth.

Why the error during the upgrade process?

Thanks / Frank

[kobra]

In your "extras" folder is this curltester.php

Try running it and report the results

[frank18]

In your "extras" folder is this curltester.php

Try running it and report the results

Thanks Kobra

Results:

Connecting to Zen Cart Support Server (http) ...
Error 28: Connection timed out after 5000 milliseconds

Connecting to Zen Cart Support Server (https) ...
Error 28: Connection timed out after 5000 milliseconds

Connecting to USPS (port 80)...
GOOD: CURL Connection successful.

Connecting to USPS Test/Staging/Sandbox Server (port 80)...
GOOD: CURL Connection successful.

Connecting to UPS (port 80)...
GOOD: Socket established

Connecting to FedEx (port 80)...
GOOD: Socket established

Connecting to PayPal IPN (port 443)...
GOOD: Socket established

Connecting to PayPal Express/Pro Server ...
GOOD: CURL Connection successful.

Connecting to PayPal Express/Pro Sandbox ...
GOOD: CURL Connection successful.

Connecting to PayPal Payflowpro Server ...
GOOD: CURL Connection successful.

Connecting to AuthorizeNet Production Server ...
Error 28: Resolving timed out after 5508 milliseconds

Connecting to AuthorizeNet Developer/Sandbox Server ...
GOOD: CURL Connection successful.

Connecting to LinkPointAPI server (port 1129)...
Error 28: Connection timed out after 5000 milliseconds

Testing completed. See results above.

Also ran it with ?details=on --> same stuff

It really doesn't reveal any further clues as to why the error (post #1) appeared during upgrade. As said earlier, payments are being processed ok.

Frank

[mc12345678]

Thanks Kobra

Results:


Also ran it with ?details=on --> same stuff

It really doesn't reveal any further clues as to why the error (post #1) appeared during upgrade. As said earlier, payments are being processed ok.

Frank

If not mistaken the test run during install is to the zen-cart servers, so it would appear that between you and them there is an issue which is identified in that curl test. Also, looks like there are still some issues with a few other payment processors (again at least between you and them). Authorize.net has recently had some issues, so that seems to still be the case from that test.

[DrByte]

I imagine the CURL Error 28 during zc_install is simply reflective of your server being with a hosting company who's had a bunch of servers hijacked for spam and that spam was directed at the ZC support site server, and thus blocked.
The fact that CURL works to connect to other payment gateways demonstrates you're not having CURL problems generally, so in YOUR case you can ignore that message in zc_install and proceed without worry.

[frank18]

I imagine the CURL Error 28 during zc_install is simply reflective of your server being with a hosting company who's had a bunch of servers hijacked for spam and that spam was directed at the ZC support site server, and thus blocked.
The fact that CURL works to connect to other payment gateways demonstrates you're not having CURL problems generally, so in YOUR case you can ignore that message in zc_install and proceed without worry.

Thanks DrByte, makes perfect sense.

And yes, my host is extremely cautious/conscious of attacks of all kinds and constantly implements the latest security measures.