UPS rates/shipping options not loading intermittently

[jpietrowiak]

Intermittent problem with UPS rates not displaying and showing this error in its place. I use to have same issue until I updated the curl lines about a month ago. However now this started happening again today. At a loss as to what to do. Have to keep refreshing shipping page till comes up and sometimes will not checkout either because of it.

Rating and Service 1.0001 0 An unknown error occured while attempting to contact the UPS gateway : Rating and Service 1.0001 0 An unknown error occured while attempting to contact the UPS gateway

Thanks for any help or ideas.

[Ajeh]

Guessing that you are using UPSXML, try this change for a better solution ...

Edit the file:
/includes/shipping/uspsxml.php

and change the code to read around line 71:

    $this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'www.ups.com');

the domain is changed from:
wwwcie.ups.com

to read:
www.ups.com

[jpietrowiak]

Thanks for the post Ajeh, I did have it set to the old way as you had set, however when I changed it to what you recommend the same thing is happening. I wanted to wait a couple days to see if it disappeared on its own and it did not. I also noticed that sometimes when I refreshed it would display for example UPS Ground without the date sometimes and display the rates. Not sure if that tells you something but its almost as if the datafeed was not provided in full or cutoff. Maybe due to a slow server possibly?? Does that make any sense?

If you or anyone else has any suggestions please let me know.

[Ajeh]

UPS has been a little flakey the last few days ...

Using the www.ups.com seems more reliable ...

There are two calls made to ups, one for the quotes and one for the times ...

[PopularCrustacean]

thank the gods for this thread <3
so you guys are using www.ups.com in both fields? or just the last?

[Ajeh]

At the moment just the last, but I am thinking both maybe necessary as the last few days of watching this, the first seems to really be failing more often than it works ...

[lhungil]

While I do not use the UPSXML module available from this site, I do maintain another module interacting with UPS via the XML API. Here are some takeaways:

Make sure your shipping module is doing auto-negotiation for the SSL/TLS version.

The current XML Developers Guide from UPS lists the URL "https://onlinetools.ups.com/ups.app/xml/Rate" for production use (case sensitive). Try using the following (around line 71):

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'onlinetools.ups.com');

[Ajeh]

onlinetools.ups.com for the Production site?

And yes addressing the POODLE issue is a good idea

[lhungil]

onlinetools.ups.com for the Production site? ...

Just double checked with the July 2014 "Rating API" release. Not sure when it changed, but has been production address since 2012 (when I created the UPS dimensional shipping module for DropShip Core - using the XML API).

[Ajeh]

Works for me then, I just try to keep the UPS modules limping along ...

I will add that to the next update ...