Contact Us emails not arriving

[PastelBlack]

Okay, so I know this has been asked before (several times), but the previous threads did not help. I have spent over 2 hours searching for a solution, so now here I am, asking for help.

I can send emails to customers though the Admin>Tools>Send Email. When using the Contact Us form, it gives a confirmation that the email was sent, but I never receive it.

Background:
This is a new, one-click install through GoDaddy. I was not happy with my previous host, so I did attempt to upload a backup of my previous database, but had no luck. (Not sure if that has anything to do with it, but if so, I can access the phpMyAdmin to find/change info in the database tables if needed.

What version of Zen Cart? v1.5.3
What version of PHP? 5.4.35 (Zend: 2.4.0)
What webserver software? (Apache/IIS/etc) Apache mod_fcgid/2.3.10-dev
What server O/S? Linux 2.6.32-531.23.3.lve1.2.65.el6.x86_64
What language is your site configured for? English
Email Archive Manager Installed? Yes, and the emails are there in Admin and in the database tables
Admin>Config>E-mail Options>E-Mail Transport Method? sendmail-f

I've tried using the Email Dropdown List in the correct format Name<[email protected]> and leaving it blank, but no luck there either way.

Any help is greatly appreciated!

[PastelBlack]

One thing that I have noticed (not sure if it's related), is that under Admin>Version, the wrong email address is listed under _SERVER["SERVER_ADMIN"] and _ENV["SERVER_ADMIN"].

If this is the culprit, I do not find these values in the database table, nor do i know how to change them.

[DrByte]

Admin>Config>E-mail Options>E-Mail Transport Method? sendmail-f

Change that to SMTPAUTH, and provide your SMTP account settings in the other SMTP fields.
Also ensure "Send as known domain" is set to true.

Additional guidance especially for GoDaddy is here:
http://www.zen-cart.com/wiki/index.p...Email_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

[PastelBlack]

I appreciate your reply!

Send as known domain is set to yes.

If I use smtpauth, I get the following error when emailing from Admin>Tools>Send Email:
Error ERROR: Failed sending email to: "Test Customer" with subject: "test 2:27" The following From address failed: [email protected] : Called Mail() without being connected

SMTP settings are as follows:
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password ********
SMTP Email Mail Host relay-hosting.secureserver.net
SMTP Email Mail Server Port 25

I read the info contained in your links, but did not find a solution.

Thank you again for your help with this! Hopefully we can get it working.

[DrByte]

Error ERROR: Failed sending email to: "Test Customer" with subject: "test 2:27" The following From address failed: [email protected] : Called Mail() without being connected

Would need to ask GoDaddy why your SMTP settings result in "not being connected". ie: ask them to confirm what the correct SMTP settings are for the email address you're using.

[PastelBlack]

Wow, okay, so mystery solved!

So here's what worked for me:

Admin>Config>E-mail Options>E-Mail Transport Method? sendmail-f
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 3535

And in the GoDaddy cPanel, go to Email>MX Entry>change from Local Mail Exchanger to Remote Mail Exchanger

That's it.

Thank you, DrByte, for your help!

[mc12345678]

Wow, okay, so mystery solved!

So here's what worked for me:

Admin>Config>E-mail Options>E-Mail Transport Method? sendmail-f
SMTP Email Mail Host smtpout.secureserver.net
SMTP Email Mail Server Port 3535

And in the GoDaddy cPanel, go to Email>MX Entry>change from Local Mail Exchanger to Remote Mail Exchanger

That's it.

Thank you, DrByte, for your help!

Still using the less secure sendmail -f option. Couldn't get it to work with smtpauth? Seems that with the server settings provided and your own username/password to send mail that it would all be a go to use the secure stmpauth protocol.