I’m not sure about the cause of some unwanted behavior. After a recent upgrade of both Zen Cart and Sheffield Blue (Responsive) template on our site, when guest are taken to product pages, the information categories “details” and “description” are blank until and unless the guest clicks. There is no indication that more information will be revealed after clicking, there is no message or hint to click for more information, and there is no cursor activation to active link status when hovering over these areas, unlike other kinds of active link types (graphic, text, etc.). Consequently, many guest leave product pages thinking there is no further information given once they’ve landed there. This is especially true for international guests who aren’t English literate. See http://yourvirtualworld.tv/index.php...roducts_id=139 as an example. I’d much prefer that the guest perform additional clicks to collapse information fields rather than expand them OR dispense completely collapsible fields.
I’d like to alter the behavior of the product information pages so that all of the content is immediately and completely visible and the number of clicks to get what they need is reduced and so that there is no confusion about what to expect from the GUI. Please advise.
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