Transaction went through with a warning on authorize.net SIM

**lina0962** · 13 Jan 2015, 05:47 AM

I just installed Authorize.net Sim on my site. I used my own credit card to have a try on production mode. The transaction went through, and I saw the "Thank you for shopping at RoseforLove.com!" page. But on the top of the webpage, there is a yellow line saying "WARNING: Security hash problem. Please contact store-owner immediately. Your order has *not* been fully authorized."

I checked my authorize.net account. The transaction is under "Unsettled Transactions" with "Captured/Pending Settlement".

How to fix the warning error? What does "Captured/Pending Settlement" mean?

**lina0962** · 13 Jan 2015, 06:02 AM

Originally Posted by lina0962

I just installed Authorize.net aim on my site. I used my own credit card to have a try on production mode. The transaction went through, and I saw the "Thank you for shopping at RoseforLove.com!" page. But on the top of the webpage, there is a yellow line saying "WARNING: Security hash problem. Please contact store-owner immediately. Your order has *not* been fully authorized."

I checked my authorize.net account. The transaction is under "Unsettled Transactions" with "Captured/Pending Settlement".

How to fix the warning error? What does "Captured/Pending Settlement" mean?

I am using Authorize.net AIM, not SIM. I saw other people have the same headache as mine. How did they figure it out?

**DrByte** · 13 Jan 2015, 07:12 AM

Originally Posted by lina0962

What does "Captured/Pending Settlement" mean?

That means payment was collected (captured) and will be transferred to your bank ("settled") during the next settlement batch (usually next business day around 6pm or 10pm, depending on your account and your bank). Your bank can explain what the terms "captured" and "settlement" mean in more detail.