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  1. #1
    Join Date
    Aug 2010
    Posts
    4
    Plugin Contributions
    0

    Default Locked out of ZC admin section.

    Hi all,

    I am currently experiencing difficulties logging into the admin section.

    Error message says that I have entered incorrect users name or password.... however they are correct.
    I requested a resend and was told that my e-mail address is incorrect!

    I’m locked out of my shopping cart with no way of contacting tech support.

    HELP

    HawthorneAudio##################

    Thanks,
    Diana

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: Locked out of ZC admin section.

    What version of Zencart? When did this start?

  3. #3
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Locked out of ZC admin section.

    You will probably have to reset it via the database, using these instructions:
    http://www.zen-cart.com/content.php?...admin-password

    ... and then figure out what's been changed in there for it to tell you the email address is invalid ... ie: did someone change it without your knowledge? If so, have you been hacked? To be sure, follow these steps to do a thorough inspection and cleanup: http://www.zen-cart.com/wiki/index.p...ing_From_Hacks
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
    Join Date
    Aug 2010
    Posts
    4
    Plugin Contributions
    0

    Default Re: Locked out of ZC admin section.

    Thanks stevesh & DrByte,

    There was a brute force attack on our forum/website/and or ZenCart account around Christmas.
    It appears that is when and where the trouble stemmed.

    With the help of our web host, we were able to regain access by resetting via the database as suggested.

    Thanks for your quick responses and links, much appreciated.

    Cheers,
    Diana

  5. #5
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Locked out of ZC admin section.

    If someone gained access during that time, you should be sure to follow through with the thorough site inspection: http://www.zen-cart.com/wiki/index.p...ing_From_Hacks
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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