Customer Cant Pay by Paypal - Not Currently Shipping to Your Region

[toyseller]

I have a customer who cannot use Paypal to pay for her purchase because she keeps getting the message ...

We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address. Please continue using normal checkout and select from the available payment methods to complete your order.

Within the last month I have upgraded my cart from v1.3.9h to v1.5.4 and have just realised that nobody has yet paid by Paypal (or hasnt been able to pay).

Setting on Paypal
Payment Zone
--none--

My understanding was that if Payment Zone was set to none then I shouldnt have these kind of issues with it checking the country.

I am UK based, my customer is from Australia.
My debugging log is on.

I went down the route of adding an entry to the zones_to_geo_zones table as I didnt move this data across in the conversion as I didnt think it was used by my site. But this didnt solve the problem.

paypalwpp
Redirecting to checkout_payment - Stack: checkout_payment
Message: We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address.  Please continue using normal checkout and select from the available payment methods to complete your order.
Session Data: Array
(
    [securityToken] => nnnnnnnnnnnnnnnnnnnnnn
    [customers_host_address] => xxxx-nnn-nnn-nnn.xx.xx.xxxxx.com.au
    [cartID] => 17989
    [cart] => shoppingCart Object
        (
            [contents] => Array
                (
                    [1884] => Array
                        (
                            [qty] => 1
                        )

                )

            [total] => 15.99
            [weight] => 0.6
            [cartID] => 17989
            [content_type] => physical
            [free_shipping_item] => 0
            [free_shipping_weight] => 0
            [free_shipping_price] => 0
            [download_count] => 0
            [total_before_discounts] => 15.99
            [display_debug_messages] => 
            [flag_duplicate_msgs_set] => 
        )

    [language] => english
    [languages_id] => 1
    [languages_code] => en
    [check_valid] => true
    [navigation] => navigationHistory Object
        (
            [path] => Array
                (
                    [0] => Array
                        (
                            [page] => product_info
                            [mode] => NONSSL
                            [get] => Array
                                (
                                    [cPath] => 2_34
                                    [products_id] => 1884
                                )

                            [post] => Array
                                (
                                )

                        )

                    [1] => Array
                        (
                            [page] => shopping_cart
                            [mode] => NONSSL
                            [get] => 
                            [post] => Array
                                (
                                )

                        )

                    [2] => Array
                        (
                            [page] => checkout_shipping
                            [mode] => SSL
                            [get] => 
                            [post] => Array
                                (
                                )

                        )

                    [3] => Array
                        (
                            [page] => checkout_payment
                            [mode] => SSL
                            [get] => 
                            [post] => Array
                                (
                                )

                        )

                    [4] => Array
                        (
                            [page] => checkout_confirmation
                            [mode] => SSL
                            [get] => 
                            [post] => Array
                                (
                                )

                        )

                    [5] => Array
                        (
                            [page] => index
                            [mode] => SSL
                            [get] => Array
                                (
                                    [type] => ec
                                    [token] => XX-NNNNNNNNXNNNNN
                                    [PayerID] => XXXNXNXXWXXXX
                                )

                            [post] => Array
                                (
                                )

                        )

                )

            [snapshot] => Array
                (
                )

        )

    [currency] => GBP
    [today_is] => 2015-01-31
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => nn.nnn.nnn.nnn
    [valid_to_checkout] => 1
    [cart_errors] => 
    [new_products_id_in_cart] => 
    [messageToStack] => Array
        (
            [0] => Array
                (
                    [class] => checkout_payment
                    [text] => We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address.  Please continue using normal checkout and select from the available payment methods to complete your order.
                    [type] => error
                )

        )

    [payment] => paypalwpp
    [cart_country_id] => 222
    [country_info] => Array
        (
            [countries_name] => United Kingdom
            [countries_iso_code_2] => GB
            [countries_iso_code_3] => GBR
        )

    [customer_id] => nnnnn
    [customer_default_address_id] => 14297
    [customers_authorization] => 0
    [customer_first_name] => xxxxxxxxx
    [customer_last_name] => xxxxxx
    [customer_country_id] => nn
    [customer_zone_id] => nnn
    [sendto] => 14297
    [shipping] => Array
        (
            [id] => rmintsig_rmintsig
            [title] => Royal Mail International Tracked (Delivery Weight : 1 package of 0.6 Kg's)
            [cost] => 18
        )

    [billto] => 14297
    [comments] => 
) 

[RodG]

Does this help?
http://www.zen-cart.com/content.php?...graphic-Region

Cheers
RodG

[toyseller]

Cheers, but I had already seen that information.

Ive been trying to solve this for several days now, I usually can solve this kind of issue myself.

But have now run out of ideas.

[toyseller]

Country is in countries db table and status is set to 1

13
Australia
AU
AUS
7
1

Zone is in zones table

182
13
ACT
Australian Capital Territory

There is a lot of data in the geo_zones table but Im not sure if any of it is used.

1
UK
United Kingdom
2015-01-05 23:42:16
2007-11-25 11:50:42

3
EU
Europe
2007-12-25 09:26:22
2007-11-26 01:04:10

4
Worldwide
Worldwide
2015-01-06 00:11:04
2007-11-26 01:04:32

15
UKZR: Zone 2 Remote Areas
Post Codes : IM, HS, ZE
2009-12-18 21:16:26
2009-10-29 16:34:54

6
UKZR: Zone 1 Mainland UK
Mainland UK
2015-01-07 15:53:25
2008-04-12 14:40:28

7
UKZR: Zone 3 NI, Isles....
Northern Ireland, Isle of Man & Isles of Scilly
NULL
2008-04-12 14:40:28

8
EU Courier
EU Courier - DK
2008-06-29 17:28:04
2008-06-29 17:25:44

9
EURO48: World Zone 4
Channel Islands
NULL
2008-06-29 17:47:43

10
EURO48: World Zone 5
Ireland (Republic of)
NULL
2008-06-29 17:47:43

11
EURO48: World Zone 6
Belgium, Netherlands & Luxembourg
NULL
2008-06-29 17:47:43

12
EURO48: World Zone 7
France, Germany & Denmark
NULL
2008-06-29 17:47:43

13
EURO48: World Zone 8
Italy, Spain, Portugal & Greece
NULL
2008-06-29 17:47:43

14
EURO48: World Zone 9
Rest of Europe
NULL
2008-06-29 1

So I set up this entry on the zones_to_geo_zones table thinking this would solve the problem.
I dont know if the field association_id has any significance.

13
13
0
0
2015-01-30 00:00:00
0001-01-01 00:00:00

[MarkJ21]

Changing PayPal Mode from Payflow UK to just Paypal resolved the problem for me. PayPal mode will need to be temporarily put back if editing any old paypal orders that used the old Payflow UK setting.

[toyseller]

Have noticed that this customers territory wasnt on my old v1.3.9h website but is on my new v1.5.4

ACT / Australian Capital Territory

Also, the address format was set to 1 for Australia, now set to 7.

Ive just now changed it back to 1 in case the transaction will go through.

But this may be not be the issue as Ive noticed that nobody has paid by paypal on the new website.

[toyseller]

Thank you. I will try that.

[toyseller]

Sorry MarkJ21 for not getting back sooner ... but my Australian buyer didnt come back to try again - until today.

Yes, this has worked ... v1.3.9h needed PayPal Mode = Paypal-UK and v1.5.4 needed PayPal Mode = Paypal !

[MarkJ21]

Glad it worked, you may want to check the card payments as well. Currently I am having to run PayPal Payments Pro in USA mode to accept card payments which works fine but I did have 3d secure authentication in v1.5.3 working great on my UK site but in V1.5.4 it doesn't work and just advises to use an alternate payment method.

[DrByte]

I see a handful of reports of this problem, but it's impossible to diagnose without knowing specific details including:
- customer's complete address they attempted to use during purchase
- complete address returned from PayPal (this is in your paypal debug logs, if you have that enabled)
- details of all zones and geo-zones and countries configured in your store

The analysis is:
- Your store takes the address (from your customer or overridden by PayPal) and attempts to find a matching country for that and a matching zone, by EXACT SPELLING comparison
- If it can't find a match, it rejects it.
Further, if you do have the module set to a specific payment zone (instead of "(None)") then if the customer's country+zone matching doesn't fall in the definition you've created for that zone, then it will be rejected. Remember: in the Admin->Localisation->Zones screen you must click on the Details button to define the actual country+zone combinations, else the zone will never allow any payments from it.

Further, the PayPal debug logs http://www.zen-cart.com/showthread.p...Logging-PayPal will tell you exactly why the customer got the error.

If there's a real bug, we'll be happy to fix it. But in the absence of information to recreate the problem for investigation, it's near impossible to help.