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  1. #1
    Join Date
    Mar 2022
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    Default Help with Product Info page error

    Hi,

    I am currently building my first Zen Cart website using Westminster New template and have found this site very valuable, but today I can not find an answer to my latest issue.

    I have an error on the product_info page which is not loading fully, it stops after the breadcrumbs.

    Everything else seems to be OK, but when I clicks on a product ID, nothing comes up.

    I would be grateful if anyone can help.

    Page with error: https://karenharbour.co.uk/index.php...&products_id=1

    All products page: https://karenharbour.co.uk/index.php...e=products_all

    Thank you.

    Pete

  2. #2
    Join Date
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    Default Re: Help with Product Info page error

    You likely have an error somewhere that will be shown if you look at the debug logs in the /logs folder.

    https://docs.zen-cart.com/user/troub...ng/debug_logs/
    That Software Guy. My Store: Zen Cart Support
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  3. #3
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    Default Re: Help with Product Info page error

    Thank you swguy for the quick reply.

    I found the log error and it was a password plugin that I was trying, I reinstalled it and all is good now!

  4. #4
    Join Date
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    Default Re: Help with Product Info page error

    Good stuff.

    Now you know two things:
    a) To look for logs in the logs folder
    b) That if the whole page doesn't finish rendering (including "Copyright © 2022 Karen Harbour" at the very bottom), that there's a problem that will show up in the logs.
    That Software Guy. My Store: Zen Cart Support
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

  5. #5
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    Default Re: Help with Product Info page error

    Too true swguy, every day is a school day

    Thanks again, Pete

 

 

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