v1.5.7c - 503 Service Unavailable Error With Customer Login

[zapme1]

I have the same issue and I'm at godaddy too. I just posted a new thread above not seeing this post.

Have you resolved this issue?

They got you too, huh?

Are you running an old PHP version also?

[split63]

I have checked our cPanel and our PHP version is still set to 5.6.

HTML, PHP, database, all seem to work. Its just this login issue. There is no hesitation, what ever it is fails fast...as if it were blocked somehow.

"503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request."

Godaddy claimed it might be a resource issue, and I deleted thousands of log files, but the issue persists, all stats such a CPU, memory, processes, storage, bandwidth are showing near zero...so I don't see any resource issues

[split63]

They got you too, huh?

Are you running an old PHP version also?

Running v5.6.....but have been for a long while and I have made no changes to the Zen site. I pressed Godaddy on the PHP version, and they claim they have not changed the PHP version and I confirm the cPanel shows v5.6. But even if they did change it, Zen has been updated to support newer versions of PHP

I'm waiting on hold with Godaddy now.

[dbltoe]

Not addressing you but, GoneDaddy.

Godaddy claimed it might be a resource issue

Probably the most correct answer from GoneDaddy that you'll get because THEY probably did cut off your 5.6 PHP (aka resource).

What your site says as far as 5.6 is a setting. Whether the resource is available for that setting is a whole different matter. They have changed the "locks" on the door and you cannot use your "key".

To be fair, most everyone with PHP 5.6 on their servers is dumping it because of security holes OTHER programs created with 5.6 are causing with other platforms like WordPress.

We (myzencarthost.com) only host Zen Cart so those vulnerabilities are just not present with us. We keep the older versions for just such cases as these.

You can keep you site running while upgrading/installing on a test site with a newer PHP version. GoneDaddy could probably set that up for you. $$$

[zapme1]

Running v5.6.....but have been for a long while and I have made no changes to the Zen site. I pressed Godaddy on the PHP version, and they claim they have not changed the PHP version and I confirm the cPanel shows v5.6. But even if they did change it, Zen has been updated to support newer versions of PHP

I'm waiting on hold with Godaddy now.

My issue was EXACTLY the same as yours! GoDaddy was no help at all. They confirmed that they saw no issues on their side and basically blamed my website!

dbltoe is helping me get things worked out.....

[split63]

Okay, are you ready for this..
The Godaddy environment changed in some way they could not say.... but suddenly the Zen Cart site was reacting to the .htaccess file contents.
There was one line that jumped out at me as unknown, so we removed it and the Zen-cart site started working again

The line itself looked malicious to me, but I checked an older version, and it was there too.
This is the entry:
AddHandler application/x-httpd-alt-php56___lsphp .php

[zapme1]

Okay, are you ready for this..
The Godaddy environment changed in some way they could not say.... but suddenly the Zen Cart site was reacting to the .htaccess file contents.
There was one line that jumped out at me as unknown, so we removed it and the Zen-cart site started working again

The line itself looked malicious to me, but I checked an older version, and it was there too.
This is the entry:
AddHandler application/x-httpd-alt-php56___lsphp .php

Was that the .htaccess in the root of the ZC files??

[split63]

No, it was in the root of the overall site. The main Zen Cart directory is off that root.

[split63]

Also, at one point we tried switching the php to version 7.4...it made no difference
I left it at v7.4 and now need to go see what else may now be broken on the rest of the site

[zapme1]

No, it was in the root of the overall site. The main Zen Cart directory is off that root.

Hmm, I didn't find the same entry that you did!