Order confirmation email problem

[hzha]

I get a strange problem.

Right now I have set up Send Copy of Order Confirmation Emails To my admin email address in Admin/email options. So I got email notification for every new order. This worked fine until yesterday. From yesterday on, I can't get Order Confirmation Email any more from my admin email. I have created a test user with another email address and made an order by this test user. In my test user email box, I got order confirmation email. But didn't get the copy of the mail from my admin email box.

I tested sending email directly to admin email address from admin/Tools and it works fine. More strange is that if I change test user email address to admin email address and made an order, then I can get two emails in my admin email box, one for uer and one is the copy for admin.

Anybody can help me out with this problem? What can go wrong? I can't figure out what's going on. Thank you in advance for your help.

Steve

[mshultise]

I have what appears to be a similar problem.

I created a new cart on a new server the other day and thought I had everything working. My host (existhost) was moving servers around, but I don't think this particular server was effected.

Anyway, I was using the 1.3.0.1 version of Zen as a new install.

When I discovered things not working and got tired of playing, I deleted all of the cart, the configs, the database and so on, then loaded 1.2.6d as a new install to see if the 1.3.0.1 version had a bug. The 1.2.6d version appears to nopt be working for me either.

This customer uses the split-cc module.

I cannot get the CC or Admin emails to send out, yet the customer email sends fine. Changing the admin confirmation copy to be the customers email, did not work for me.

Cart is configured under DOMAIN-A.com.
Customer is configured under DOMAIN-B.com.

When order is submitted, DOMAIN-B gets an email.
Admin at DOMAIN-A does not get a copy. Changing Admin to be an email under DOMAIN-B does not help.
Split CC emails sent to people on DOMAIN-A or DOMAIN-B does not work.

I've spent 10 hours on this already and have made no headway.

I wonder if we are all actually hosted on the same big server and somebody updated PHP or sendmail or something.

[hzha]

Mine is not a new install. My zen version is 1.2.7. Anybody help?

[Kim]

If the email did work before and it isn't working now- YELL at your host, unless you made some change to the code, it doesn't just break.

[hzha]

Kim,

I agree. If the code not changed, there must be change made in server side.

But I can send email to my mail box through admin/tool. So it seems no problem to send email from zencart to my email. The problem is just not being able to receive (or send) order confirmation email copy to my mail box, while user still can receive the confirmation email. I just don't understand this. What on server side they may do which can cause this problem?

[dbrewster]

Did you check your junk mail filters in your local email client?

---Diana
---signature missing in action!

[hzha]

Yes. I did. No luck there either.

[mickhill]

Im having a problem with customers not receiving confirmation emails too, but in my case i have notice that when a customer places a order that there name ,phone number and email address is not on their order, so i think that its not able to send emails to nobody, all the customers login before placing orders, their shipping address is on the order but thats it no email address.

[DrByte]

Im having a problem with customers not receiving confirmation emails too, but in my case i have notice that when a customer places a order that there name ,phone number and email address is not on their order, so i think that its not able to send emails to nobody, all the customers login before placing orders, their shipping address is on the order but thats it no email address.

Your issue is most likely related to the changes you've made with mods and customizations. http://www.zen-cart.com/forum/showthread.php?t=84102