Track Package from FedEx, UPS, Postal, DHL, etc..

[DivaVocals]

I agree with you absolutely. I'm sorry it was 3.0 I rolled back to not v2.3a. My bad

No problem, but my comments about not rolling back to a version based on an older code base still applies.. v3.0 is based on Zen Cart v1.3.9. The orders.php file in v1.3.9 is SIGNIFICANTLY different than the one from v1.5. Plus v3.0 had flaws which necessitated the two subsequent releases..

The issue Danielle reported is is not a widely reported issue. So I'm fairly confident that this will boil down to some sort of installation issue.. Ty Package Tracker 3.1.2 works perfectly with a vanilla Zen Cart v1.5 install. It works perfectly with the upcoming releases of Edit Orders and Super Orders.. and I have done MULTIPLE installs of this add-on for both client site conversions I am working on and in my own test store..

So I'm sure that this will come down to an errant file merging or other installation issue.. Happy to be proven wrong though.. However, I would not recommend that ANYONE roll back to a version which is based on a mismatched version of Zen Cart.

[Danielle]

So it would help if Danielle provided a more information than we've gotten so far. All we know this far is: "I have installed this on version 3.1.2 on Zen-Cart v1.5.0"

1. What other mods were installed??
2. Did she double check her install (including re-uploading EVERYTHING again??)

Yes, I have attempted to re-upload everything again. I did not need to merge any files as none of the files in this mod were files that had any changes made to them previously, so I just overwrite them. So every file in the Ty Package Tracker mod was uploaded exactly the way it was, overwriting the original store files. Ceon manual card is installed but I can't imagine that would interfere in any way.

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.

[DivaVocals]

Test results from someone I ask to test this mod again today:

[FONT=Century Gothic] [/FONT][FONT=Century Gothic]Installed and configured the addon, placed a couple orders, assigned a tracking number for each order. Results are below.[/FONT][FONT=Century Gothic]

[/FONT]

• [FONT=Century Gothic]Tracking number is saved in the edit orders screen[/FONT]
• [FONT=Century Gothic]Status is updated[/FONT]
• [FONT=Century Gothic]Updated status is displayed in all expected areas (front end and back end)[/FONT]
• [FONT=Century Gothic]Comments are displayed in all expected areas (front end and back end)[/FONT]
• [FONT=Century Gothic]"Previous Orders" sidebox is displayed on front end[/FONT]
• [FONT=Century Gothic]Order numbers are displayed in the sidebox[/FONT]
• [FONT=Century Gothic]Clicking order numbers takes me to the orders where the tracking link is displayed[/FONT]
• [FONT=Century Gothic]An email is sent to the customer containing admin comments and tracking info[/FONT]
• [FONT=Century Gothic]Clicking the tracking link from admin, email, or customer account leads to the carrier's website, where the tracking number is correctly displayed, along with an error message about being unable to track the package (assume this is because the tracking number is bogus)[/FONT]

[FONT=Century Gothic]
[/FONT] [FONT=Century Gothic]Is there anything else I should test for, or does that cover it?[/FONT][FONT=Century Gothic]

[/FONT] [FONT=Century Gothic]I assume that in my live shop, I would obtain a valid tracking number from the post office when I ship fulfilled orders and use those numbers in this addon. Is that correct?[/FONT]

Bottomline is this mod was tested to death and it does work..

Yes, I have attempted to re-upload everything again. I did not need to merge any files as none of the files in this mod were files that had any changes made to them previously, so I just overwrite them. So every file in the Ty Package Tracker mod was uploaded exactly the way it was, overwriting the original store files. Ceon manual card is installed but I can't imagine that would interfere in any way.

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.

I don't know what else to suggest, and I'm afraid I don't have any free time to look at your store..

[DivaVocals]

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.

So I'm still stumped as to how to replicate this.. Perhaps another community member will step in with some ideas..

[DivaVocals]

I also just tested on a completely fresh install of Zen-Cart v1.5.0 that has no other mods installed. The update e-mail still does not include the tracking number, so the fault must be within the mod itself. I would be happy to give you access to the test store if you would like to see for yourself.

Thank you.

Finally was able to replicate this consistently.. think I've got a solution.. standby..

Edited to add:
Find line 149:

if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on') && zen_not_null($comments)) { 

replace with:

if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on')) { 

Let me know if that works..

[Danielle]

Finally was able to replicate this consistently.. think I've got a solution.. standby..

Edited to add:
Find line 149:

if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on') && zen_not_null($comments)) { 

replace with:

if (isset($_POST['notify_comments']) && ($_POST['notify_comments'] == 'on')) { 

Let me know if that works..

Ah I bet that will work, I was just coming to post that I narrowed it down and realized that if I put an order comment, the tracking link comes through, but if I don't put a comment, the tracking link does not show up. So I bet your solution above will do the trick I will give it a try tomorrow and let you know. Thank you!

[discretedan]

I absolutely LOVE this mod ... have wanted something like it for 2 years and finally got it installed two weeks ago ... THANK YOU!

I do have a suggestion / question ...

When ever I change the status of an order from processing to warehouse ... i include the following comment "We will forward your Tracking number when the item leaves the warehouse" ... since the mod has a way of looking at the tracking boxes and if there is a number entered it will add pre-configured text that adds the link and text associated with the shipper ...

I thought it would be GREAT to have a few configurable commonly used statements that as you change the status of the order, you could check this boxes and it would add the text directly to the comment area for you ... no more copy/paste ...

I would imagine if I had some skills I could hack one of the Shippers already in the mod to do this, but it would just that a hack, and I thought there may be others that would use this .

Dan

[windsurfer]

Hey Danielle
That fixed the no tracking link for me as well, thank you so much !!!
By the way if anybody needs the tracking URL for Canada Post i have that as well.

[DivaVocals]

Hey Danielle
That fixed the no tracking link for me as well, thank you so much !!!

You're welcome..

By the way if anybody needs the tracking URL for Canada Post i have that as well.

Why don't you just post it here so folks can just have the information..

[windsurfer]

Stellar idea :)
https://www.canadapost.ca/cpotools/a...trackingNumber=