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  1. #41
    Join Date
    Jun 2009
    Posts
    26
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    0

    Default Re: Customers Can't Login

    I mean...everytime I check or uncheck an option or I write to something the new value on DB comes empty...

    any suggestion on this wird situation?

    cheers! ;)

  2. #42
    Join Date
    Jun 2009
    Posts
    26
    Plugin Contributions
    0

    Default Re: Customers Can't Login

    GOT IT DEFINITELY FIXED!!!!

    ...it was

    define('HTTP_SERVER', 'https://www.mydomain.com');
    define('HTTPS_SERVER', 'https://www.mydomain.com');
    define('HTTP_CATALOG_SERVER', 'https://www.mydomain.com');
    define('HTTPS_CATALOG_SERVER', 'https://www.mydomain.com');

    ...and not

    define('HTTP_SERVER', 'http://www.mydomain.com');
    define('HTTPS_SERVER', 'https://www.mydomain.com');
    define('HTTP_CATALOG_SERVER', 'http://www.mydomain.com');
    define('HTTPS_CATALOG_SERVER', 'https://www.mydomain.com');


  3. #43
    Join Date
    Aug 2009
    Posts
    5
    Plugin Contributions
    0

    Default Re: Customers Can't Login

    I can't open the custom register page...

  4. #44
    Join Date
    Sep 2010
    Posts
    59
    Plugin Contributions
    0

    Default Re: Customer's Can't Login

    Quote Originally Posted by rohitsax View Post
    Go to ADMIN... CONFIGURATION... SESSIONS... RECREATE SESSIONS... set this to FALSE.

    Should work though I'm not sure what it does.
    You sir are a life saver.
    I know this is old news to most people, but I just ran into the problem myself, after only 5 minutes of searching I found this thread and this post and bingo, you saved the day.

    Thanks again!

  5. #45
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: Customers Can't Login

    This is really not the best solution as setting Recreate Sessions to false is less secure ...

    Perhaps posting your files, from the server, without the username and passwords for the files:
    /includes/configure.php
    /admin/includes/configure.php

    would help in looking for a solution for this ...

    What version Zen Cart?

    Clean install or an Upgrade?

    What version php?
    Linda McGrath
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  6. #46
    Join Date
    Jul 2008
    Posts
    2
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    0

    Default Re: Customers Can't Login

    We are still experiencing problems with customers not being able to log into their accounts.

    I wouldn't suggest marking recreate sessions to false - we tried and a bunch of people started logging into each other's accounts, its been a huge mess!

    Are there any other ideas out there to stop the problem? We've been telling customers to clear their cookies, but they are still unable to log in, so we have to delete their accounts so they can recreate a new one.

    Please help

    PHP version 5.2.14
    1.3.8a
    clean install

  7. #47
    Join Date
    Nov 2007
    Posts
    433
    Plugin Contributions
    1

    Default Re: Customers Can't Login

    I have been reading about this problem for a long time and still no solution yet ! My customers still can't access their account on my online store, I'm using zencart 1.3.9h I did everything what others suggested to do with no fix ! Please help ..
    my link to my test website:

    http://www.arab-broker.com/orientalmeal-3

  8. #48
    Join Date
    Jan 2008
    Location
    Switzerland
    Posts
    38
    Plugin Contributions
    0

    Default Re: Customer's Can't Login

    Quote Originally Posted by rohitsax View Post
    go to admin... Configuration... Sessions... Recreate sessions... Set this to false.

    Should work though i'm not sure what it does.
    thank you so much!!! I have been having issues with my website and customers not being able to log on for weeks and this solved it! Having spent hours over the last few days trying to find a solution this is a real relief!!! Thanks!! :)
    Tracey Haas
    Temporary Tattoos

  9. #49
    Join Date
    Dec 2014
    Location
    Birmingham, AL
    Posts
    2
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    0

    Default Re: Customer's Can't Login

    I am reviving this thread yet again.

    While it does appear that changing Recreate Sessions to False has resolved the issue, it concerns me about the slight security risk this posses. Although, I don't really remember what the risk is. I know I have read about this elsewhere on the forums, but I don't recall ever having found an eventual resolution to the issue if Recreate Sessions is set to true.

    I am using ZC V.1.5.0. PhP version 5.3.26

    I am veeeery green with this sort of thing, and I am not too sure about upgrading it because I am not the one who originally set it up. We went through an inventory data management company who set up our hosting and shopping cart and continue to do a daily inventory automation of our products and stock. I have been learning my way around the back-end of the software and have successfully set up my custom override folders and done a few tweaks here and there to one of the provided templates.

    However, I am completely stumped on this one and have been searching around for about a week and a half now.

    I finally decided to try the Recreate Sessions suggestion, and it did work. However, I know this is just a temporary solution until the root of the issue is corrected because what I don't want once we get more traffic is someone's security being at risk.

    Here is a link to our live store. http://store. al lgu nta lk.com

    Please let me know if any more information would help diagnose this and I'll be happy to provide it!

  10. #50
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Customer's Can't Login

    Check this PHP configuration setting:
    1. Admin->Tools->Server Info ... Press CTRL+F to "search the page" and search for session.hash_bits_per_character
    2. If session.hash_bits_per_character is set to 6, then you'll need to apply this fix: http://www.zen-cart.com/showthread.p...02#post1270902
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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