I don't konw if this is where to post this, but here it is. Perhaps something like this can be put in the New Zenner's Help Guide?
I had asked the question about emails generated after the shopping cart was up and running. Don’t know if this will help, but on my site (which has SSL), here’s what I found.
There are four (4) types of e-mails generated by the ZEN-Cart WEB Site.
1. Subject: [CREATE ACCOUNT] Welcome to “My WEB Site”
2. Subject: Message from “My WEB Site”
3. Subject: [NEW ORDER] Order Confirmation No. xx
4. Subject: [EXTRA CC ORDER info] #xx
E-Mail #1 and #2 has to do with Customer’s Registrations and Questions:
1. [CREATE ACCOUNT] is simply a copy of the e-mail sent to the Customer when they
Registered and created a password.
a. This e-mail can be ignored and deleted, if you’d like.
b. If the details on any customer is needed… Go to“My WEB Site”– Admin. Login and move cursor to (green strip) “Customers” (DO NOT CLICK HERE. A drop down menu will appear), then click on “customers” in the drop down menu.
c. What you will then see is a list of all the customers that have registered.
d. To view a specific customer, click on the (i) in the Action Column and then click on [edit] in the right hand box. The Details, address, etc. will appear.
e. To go back to the Customer List, click on [cancel] in the lower right corner or [Back] in the upper right hand corner.
f. At this point, if desired, other customer’s information can be selected (Repeat steps D & E)
g. When done… Click on [Logoff] on the upper right (black strip)
2. Message from “My WEB Site”-- This is where someone who is looking at the WEB Site and decided to send you an e-mail question or comment thru the WEB Site (vs using your E-Mail Address.
a. This e-mail should be answered and/or dealt with!
b. When done, it could probably be moved into a “Customers” keep folder.
E-Mail #3 and #4 has to do with Customer’s Orders:
3. [NEW ORDER] Order Confirmation No. xx -- This a copy of an e-mail that was sent to the customer after they placed an order.
a. Keeping the e-mail in the “in folder” is not needed. However it should probably be moved into the “Orders” folder for future reference or deleted if one is comfortable with that.
b. Make note of the Order Number (No. xx). This No. xx is the order number assigned by the ZenCart program.
c. The Order Number (No. xx) will be needed to match up to a follow-up email (Item 4) that will be sent by the program (SSL Secure Certification) and will have as the subject: [EXTRA CC ORDER info] #xx.
d. This e-mail “[EXTRA CC ORDER info] #xx” will have the middle VISA or Mastercharge Credit Card numbers that are missing from the Customer’s Order. (This is what provides the security to the Customer CC info).
e. Print a copy and move this e-mail to the “Orders” folder. This copy will later be attached to the Customer’s Order (These CC Numbers are needed to complete the charges).
f. To ready the Order to print… Go to “My WEB Site” – Admin. Login and move cursor to (green strip) “Customers” (DO NOT CLICK HERE…. A drop down menu will appear), then click on “Orders” in the drop down menu.
g. What you will then see is a list of all the Orders from customers.
h. To view a specific customer, click on the (e) in the Action Column.
i. The Details of the Order will appear. Note the Customer’s info is there, the date ordered, Items ordered, Prices along with the first and last part of the Credit Card numbers, as well as the Expiration Date.
j. One way to print the order is by clicking on the “Print Symbol” in the upper right hand corner of the Gray WEB band. (After printing, attach a copy of the e-mail “[EXTRA CC ORDER info] #xx” to the Printed Order to have the missing info available.
k. Some may do better by making use of the [Invoice] and [Packing Slip] feature for this step.
l. To go back to the Order List, click on [Orders] in the lower right corner or [Back] at the top right of the page.
m. At this point another Order can be selected (Repeat steps f thru k)
n. If done… Click on [Logoff] on the upper right (black strip)
Please keep in mind, this is how my site is set up and YOUR’s may be different! Not being a tech writer, I present this only as a help in understanding the process and I know of no where that this information is written. The details may not be exact and I’m sure the other options are probably many more than what I have here (keep in mind that I too am a newbee).
Russssssssssssssssss
Bookmarks