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  1. #1
    Join Date
    Feb 2006
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    Missing orders & customer record in Admin

    NOW HEAR THIS!!! I DO NOT USE PAYPAL!!!!!! I USE AUTHORIZENET AIM TO PROCESS MY ORDERS.

    I just want to make the above clear so I dont get suggestion for paypal. I have read a lot of threads on this subject but none seem to point me in the right direction.

    1- zencart version is 1.3.0.1 - clean install.

    2- orders process without a problem.

    3- Authorizenet approves without a problem. Sends a confimation e-mail to customer & myself..

    4- An order confiramtion email goes to customer and myself.

    BUT - NO RECORD SHOWS UP FOR THE ORDER OR THE CUSTOMER IN THE ADMIN.

    Someone please help a desperate zenner.

  2. #2
    Join Date
    Sep 2003
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    Ohio
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    Default Re: Missing orders & customer record in Admin

    Start with a upgrade to v1.3.0.2 ... then let's peek at things from there to see what might be up ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
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    Default Re: Missing orders & customer record in Admin

    ALso ... peek in your database via phpMyAdmin at the orders table ...

    Are the orders hiding in there?

    If so ... go to the Admin ... Customers ... Orders ... and type in a valid orders_id to search for ... does the order show?

    If so, check the Modules ... Order Totals ... and turn on the Totals ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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  4. #4
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    Default Re: Missing orders & customer record in Admin

    thanks,

    will follow you're suggestions & get back to you.

  5. #5
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    Re: Missing orders & customer record in Admin

    So far,

    - The orders are NOT in the "Orders Table" and the customer is NOT in the "Customer Table".

    - Modules....Order totals... is turned on.

    Will start preparing for upgrade to 1.3.0.2

  6. #6
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    Default Re: Missing orders & customer record in Admin

    Hold it!

    Customer is not in customer table ...

    Can you create a new account ... then go peek in your database and see if you are in there?

    Are you sure your Catalog and Admin configure.php files are using the same database?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  7. #7
    Join Date
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    Default Re: Missing orders & customer record in Admin

    Quote Originally Posted by Ajeh
    Are you sure your Catalog and Admin configure.php files are using the same database?
    What do you have set in your /includes/configure.php for:
    Code:
    define('DB_SERVER', 'blah blah blah');
    define('DB_DATABASE', 'blah blah blah');
    vs the same lines in your /admin/includes/configure.php
    .

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  8. #8
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    Re: Missing orders & customer record in Admin

    OK,
    just completed upgrade to 1.3.0.2

    What's next. Still don't see orders or customers.

  9. #9
    Join Date
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    Default Re: Missing orders & customer record in Admin

    Do your paths and database name and server match in the two files:
    /includes/configure.php
    /admin/includes/configure.php

    And don't post the actual information here ...

    But if you can create a customer ... it has to be in the database ...

    Do you see the new customer in your database?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #10
    Join Date
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    Default Re: Missing orders & customer record in Admin

    /includes/configure.php has the same as /admin/includes/configure.php

    define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty
    define('DB_DATABASE', 'herbschi_zc3');

 

 
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