I built a site for someone that was functioning fine for about a month. Now, she suddenly can't log into her admin end. She has two user names, and neither one of them can get into her admin end.
When I try to log in, the page pauses as if it is going to let me in, but then both the names and password fields clear themselves ( like the page just refreshes).
I logged into phpMyadmin and looked at the name/ passwords from the admin table. The user names are there, but the password is a bunch of numbers/ letters (encrypted?). I tried entering the number/ letter sequence shown in phpMyadmin as the login password, but I go the message ' You entered the wrong username or password.'
So, it looks like the software can recongnize when I enter the wrong information. When I enter the correct information, it must know that also, since it is not giving me that message. But it does not allow access to the admin end of the site.
What other files should I be looking at in order to figure out how to get into the admin?
Other factors:
She has not tried to change or modify her login info, it just suddenly one day did not work.
Also, she uses Powweb and they recently moved her site to a new platform. Could something with that be causing the problem? She does have a shared SSL certificate through them which I thought was only for her checkout pages, but is it possible that powweb moved that link and that is causing an issue?
Thanks
Bookmarks