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  1. #1
    Join Date
    Jul 2006
    Posts
    14
    Plugin Contributions
    0

    Default No error when shipping method not selected

    We have 3 shipping methods active. Flat rate, store pick-up and Free Shipping options for orders over $50. If an order is over $50 it automatically defaults to free shipping, this is fine. When an order is under $50 it doesn't default to any shipping method. This is also fine as it makes the customer choose a method. The problem is that we are being contacted by frustrated customers not getting past the first checkout page. If NO method is selected it just keeps dumping you back at the first page with no error message. It does say the customer needs to select a shipping method in the text, but what customers read that.
    I don't know if this is normal if if we've got a bug. If it's normal it might be worth considering an error message in a newer version.
    Thanks in advance.
    "Life wasn't meant to be easy"
    www.scrapbooks.net.au

  2. #2
    Join Date
    Jul 2006
    Posts
    14
    Plugin Contributions
    0

    Default Re: No error when shipping method not selected

    I solved the problem but don't know why. I had defined a shipping zone, the one where our store is located, in all 3 modules. I only discovered this when interstate customers were given no shipping options! Changing this to no zone gives the interstate customers the shipping options and also defaults to Flat Rate for all orders under $50. Strange.
    "Life wasn't meant to be easy"
    www.scrapbooks.net.au

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR