Gift Certificate Order with no Gift Certificate?

[Jeff_Mash]

I have this weird thing happening, and it's only happened to one guy so far......but it's happened to him twice with two separate orders.

I get the invoice, and everything appears fine....except the system says it's a Gift Certificate payment, when in reality, it pays with a credit card.

It happened once, so I manually ran his CC info to get the money.

It then happened again, and I am going to have to do the same as above. When I contacted him about it, he placed a third, smaller order to see if that would go through, and this time it did.

The only difference I see between the order that went through and the order that didn't is that his shipping address was different. So unless there is something triggering weird behavior in his shipping address, I am looking for a possible explanation from the experts!

Here is a screenshot of the order for you to see what is happening:

http://www.mjmmagic.com/store/images/weird.jpg

Keep in mind that no payment is received on this order. It says that there is a balance, but their info is never run through LinkPoint, our CC gateway processor. If I didn't catch this, we would have shipped the info out and never got payment for it.

The black censored areas are just the person's name, email address, discount code (for 10% off), and phone number.

[DrByte]

What version of Zen Cart ?

[Jeff_Mash]

What version of Zen Cart ?

The latest: 1.3.5

It hasn't happened except for those two times, and both instances happened with the same guy. I just can't figure out what may have happened. At first I thought, "What if it's something screwy like having an apostrophe in the Company Name of the delivery address"....but I haven't tested that out.

[Jeff_Mash]

This just happened again with ANOTHER customer....different from the first. The order says it was paid with a Gift Certificate/Coupon, but there is a huge balance of over $200 left that we never got paid for.

Any ideas?

[DrByte]

Are you using coupons or gift certificates for any reason that you couldn't (for now at least) turn the feature off ?
... Admin->Modules->Order Total ... and remove the ot_coupon and/or ot_gv options.

[Jeff_Mash]

Unfortunately, we have one main coupon that is used CONSTANTLY to always give 10% off the shopping cart contents. Disabling it would be out of the question, since we'd our customers would send a tidal wave of responses that their discount coupon isn't working.

And this problem has only happened three times (in comparison to the HUNDREDS of orders that we've gotten since the upgrade). So it's not THAT much of a pressing issue. I just wanted to bring it up here and log it down, in case someone else runs across it.

If it happens again, I will update this thread. Thanks Dr. Byte.

[Jeff_Mash]

It happened again. New customer and a big order.....which I now have to call the guy, get his credit card info, and manually run it through by hand. I am attaching another screenshot.

Any ideas yet why this continually is happening to people?

[DrByte]

Do you use Gift Certificates for any reason? If not, let's at least turn "those" off, but leave coupons available.
Admin->Modules->Order Total->ot_gv ... remove


Do you have any tracking system like User Tracking installed, with which we could inspect the customer's browsing activity?


What contributions/addons/mods do you have installed on your site?

[DrByte]

Do you have any coupons other than your single 10%-off coupon? Are there any"inactive" coupons offering something other than 10% off ?

[Jeff_Mash]

Do you use Gift Certificates for any reason? If not, let's at least turn "those" off, but leave coupons available.
Admin->Modules->Order Total->ot_gv ... remove

Yes, we do use gift certificates occassionally. Not daily as we do with our 10% coupon, but when people want to return something, we issue them store credit (gift certificate) to purchase with. Turning this off altogether can cause complaints when trying to make purchases (unless there is an other alternative to using gift certificates).

Do you have any tracking system like User Tracking installed, with which we could inspect the customer's browsing activity?

If that is some separate mod, then no.

What contributions/addons/mods do you have installed on your site?

Let's see....we have the Sales Report, Easy Populate (for froogle feeds), SEFU, Testimonial mod, Database Backup Mod, and I believe that's it.