Paypal order didn't work using v1.3.0

**royalgemsnz** · 22 Sep 2006, 11:00 PM

I just had my first ever customer place an order and pay by paypal...kinda. They signed up in the morning, and in the afternoon, I received a paypal payment email. I've set it up as per the instructions, with the links in paypal and in my paypal module.

My question is, when does the order actually get placed? Is it after they get redirected back to my site? If so, is it possible they prevented this from happening by closing the window, pressing the back button, or somehow not being redirected, or do I need to accept their payment for this to happen?

Thanks,
Lennard
www.royalgems.co.nz

**royalgemsnz** · 22 Sep 2006, 11:01 PM

Just a thought - my paypal email is different to that of my site - would this have an effect. I'm chaning it now anyway.

**Merlinpa1969** · 22 Sep 2006, 11:03 PM

Well, the email address used inthe paypal module MUST be the primary email used in paypal.com

that would be the issue

**royalgemsnz** · 22 Sep 2006, 11:05 PM

Ok, I've just changed that. I'll get them to place the order again and see what happens.

**royalgemsnz** · 23 Sep 2006, 12:04 AM

Scratch that - I just relised the paypal payment module has its own email, which was the same...therefore the problem lies elsewhere. Any ideas?

**Merlinpa1969** · 23 Sep 2006, 12:33 AM

make sure that its the PRIMARY
and that its case sensitive.

also do you have a URL to look at

**royalgemsnz** · 23 Sep 2006, 12:51 AM

yes, the case for the email is the same

the url on the module is www.paypal.com/cgi-bin/webscr
and on my pp account - http://www.royalgems.co.nz/index.php...eckout_process

**royalgemsnz** · 27 Sep 2006, 05:43 AM

It did it again.

Any other ideas? I downloaded the paypal session viewer, but none of the information in there is about the items they ordered.

**DrByte** · 27 Sep 2006, 06:46 AM

Does this help?
http://www.zen-cart.com/wiki/index.php/PayPal

**royalgemsnz** · 27 Sep 2006, 07:52 AM

everything I can see so far is fine. All the links are fine and my email is the same. Of course I can't test it because I only have on credit card, so can't sign up for another paypal account to test it with.

Looking at past threads, this has happened plenty of times before, but I can't find a singal post that actually fixes it. Meanwhile, I have a payment in my paypal account that I was not notified about or accepted, yet I can't decline it.