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  1. #1

    Default Paypal order didn't work using v1.3.0

    I just had my first ever customer place an order and pay by paypal...kinda. They signed up in the morning, and in the afternoon, I received a paypal payment email. I've set it up as per the instructions, with the links in paypal and in my paypal module.

    My question is, when does the order actually get placed? Is it after they get redirected back to my site? If so, is it possible they prevented this from happening by closing the window, pressing the back button, or somehow not being redirected, or do I need to accept their payment for this to happen?


    Thanks,
    Lennard
    www.royalgems.co.nz

  2. #2

    Default Re: Paypal order didn't work

    Just a thought - my paypal email is different to that of my site - would this have an effect. I'm chaning it now anyway.

  3. #3
    Join Date
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    Default Re: Paypal order didn't work

    Well, the email address used inthe paypal module MUST be the primary email used in paypal.com

    that would be the issue
    Zen cart PCI compliant Hosting

  4. #4

    Default Re: Paypal order didn't work

    Ok, I've just changed that. I'll get them to place the order again and see what happens.

  5. #5

    Default Re: Paypal order didn't work

    Scratch that - I just relised the paypal payment module has its own email, which was the same...therefore the problem lies elsewhere. Any ideas?

  6. #6
    Join Date
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    Default Re: Paypal order didn't work

    make sure that its the PRIMARY
    and that its case sensitive.

    also do you have a URL to look at
    Zen cart PCI compliant Hosting

  7. #7

    Default Re: Paypal order didn't work

    yes, the case for the email is the same

    the url on the module is www.paypal.com/cgi-bin/webscr
    and on my pp account - http://www.royalgems.co.nz/index.php...eckout_process

  8. #8

    Default Re: Paypal order didn't work

    It did it again.

    Any other ideas? I downloaded the paypal session viewer, but none of the information in there is about the items they ordered.

  9. #9
    Join Date
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    Default Re: Paypal order didn't work

    .

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  10. #10

    Default Re: Paypal order didn't work

    everything I can see so far is fine. All the links are fine and my email is the same. Of course I can't test it because I only have on credit card, so can't sign up for another paypal account to test it with.

    Looking at past threads, this has happened plenty of times before, but I can't find a singal post that actually fixes it. Meanwhile, I have a payment in my paypal account that I was not notified about or accepted, yet I can't decline it.

 

 
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