Customer doesn't receive emails, I receive copies

[repairman]

Hi,

When a user registers, or places an order, they don't receive an email, but I receive a copy. Does anyone know why this could be happening?

I am using v1.3.6.

I have tested using Gmail and Mail.com addresses to register, and in both cases I receive copies, but the customer does not.

My email settings are as follows:

Title Value Action
E-Mail Transport Method smtp
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors true
Email Address (Displayed to Contact you) info@***.co.uk
Email Address (sent FROM) info@***.co.uk
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To info@***.co.uk
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To info@***.co.uk
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To info@***.co.uk
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To info@***.co.uk
Send Copy of Admin GV Mail Emails To - Status 1
Send Copy of Customer Admin GV Mail Emails To info@***.co.uk
Send Copy of Admin Discount Coupon Mail Emails To - Status 1
Send Copy of Customer Admin Discount Coupon Mail Emails To info@***.co.uk
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To info@***.co.uk
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To info@***.co.uk
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To info@***.co.uk
Display "Newsletter Unsubscribe" Link? false
Audience-Select Count Display true
SMTP Email Account Mailbox info@***.co.uk
SMTP Email Account Password ***
SMTP Email Mail Host mail.***.co.uk
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

Thanks.

[DrByte]

1. what domain are these customers at?
... a) Is your hosting company's server blacklisted by their domain?
... b) have you tested multiple non-free email destinations ? Sometimes hotmail and yahoo accounts will dump unexpected emails

2. have you tried using SMTPAUTH as well as your current SMTP transport method?

3. There are a number of additional things explained in this article:
http://www.zen-cart.com/wiki/index.p...Email_Problems

[repairman]

Thanks for the reply.

Tested with a non-free email and it works, the customer receives an email.

I will try SMTPAUTH to see if that will stop the free accounts stopping the emails coming in.

[repairman]

Switching over to SMTPAUTH did the trick.

Thanks!

[Ajeh]

Thanks for the update and for posting the solution that worked for you ...